SENIOR OPERATION MANAGER

ROLEX STAR 5 PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A premier nightlife establishment in Singapore is seeking a highly skilled Operations Manager to oversee club operations, ensuring efficiency, compliance, and exceptional guest experiences. The ideal candidate will lead strategic initiatives, manage operations, and curate entertainment offerings. Candidates should have strong leadership skills and experience in the nightlife or hospitality sector.

Qualifications

• Proven experience in business and operations leadership.
• Strong understanding of nightlife and entertainment industry dynamics.
• Excellent communication and people leadership skills.

Responsibilities

• Develop and execute operational strategies to drive club efficiency, revenue growth and brand elevation.
• Oversee day-to-day club operations like bar service and VIP management.
• Curate entertainment and oversee guest experiences.
• Lead marketing planning and manage brand consistency.
• Manage P&L, supplier contracts, and compliance with regulations.
• Oversee security and risk management protocols.
• Lead recruitment and talent development for operational teams.
• Manage relationships with vendors and government bodies.

Job description

Key Responsibilities

1. Strategic Business & Operations Leadership

• Develop and execute operational strategies to drive club efficiency, revenue growth and brand elevation
• Plan annual business target, operational KPI framework, P&L budget and productivity improvement programs
• Align entertainment, F&B, and VIP operations with market trends and brand experience
• Lead new venue development, renovation and expansion feasibility plans

2. Nightclub Operational Excellence

• Oversee day-to-day club operations: bar, floor service, VIP rooms, entertainment, queue/door control
• Establish SOPs covering guest entry, service delivery, bar workflow, VIP protocol and after-event procedures
• Conduct operational audits to ensure safety, service, security, hygiene and lighting/sound quality standards
• Manage scheduling, shift planning and manpower optimisation

3. Entertainment & Experience Management

• Curate international & local DJ line‑ups, performers, MCs and entertainment partners
• Approve event concepts, theme nights, ticket pricing, VIP packages and guest promotions
• Oversee sound, lighting, effects, live performance and production coordination
• Drive premium guest experience and ensure seamless high‑profile guest hosting

4. Sales, Marketing & Brand Management

• Lead marketing planning and digital campaigns with marketing team
• Oversee branding consistency across social media, online platforms, events and influencers
• Develop membership programmes, VIP relations strategy and corporate partnerships
• Collaborate with PR agencies, ambassadors, promoters and night‑life influencers

5. Finance, Compliance & Audit

• Manage P&L, cost control, supplier contracts, inventory and asset management
• Review weekly financial reports, revenue dashboards and operational KPIs
• Ensure adherence to Singapore regulatory frameworks, including: SPF Public Entertainment Licence
  Liquor Licensing Regulations
  SCDF Fire Safety
  NEA / SFA hygiene compliance (if F&B operations involved)
  Employment laws and Fair Consideration Framework
• Implement responsible alcohol service policies

6. Security, Safety & Risk Management

• Oversee security team & crowd‑control operations
• Implement guest safety protocols, emergency procedures and incident management
• Ensure compliance with anti‑harassment, drug‑free and controlled‑entry policies
• Coordinate external inspections and audits

7. People Leadership & Talent Development

• Lead recruitment, onboarding, training and capability development for key operational teams
• Manage workforce planning including performers, FOH, bar staff, security and technical crew
• Build strong people culture, service excellence and discipline across shifts
• Set performance KPIs, performance reviews & incentive programs

8. Vendor, Partnership & Government Liaison

• Manage relationships with liquor suppliers, entertainment agencies, AV vendors & security partners
• Coordinate with government bodies (SPF, SCDF, URA, NEA, MOM when needed)
• Strengthen collaborations with ticketing platforms, hotel concierges and tourism partners