Senior Officer (Operations & Corporate Customer Support)

SimplyGo Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A key player in the public transport ecosystem is seeking a Senior Officer to manage operations and support corporate customer inquiries. This role involves handling daily fleet functions, resolving issues, and maintaining strong client relationships. Ideal candidates will have customer service experience, strong communication skills, and proficiency in Microsoft Office. The company offers competitive salaries, comprehensive benefits, and opportunities for professional growth.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Flexible work arrangements

Health programs

Qualifications

• Proven experience in customer service and stakeholder management.
• Strong verbal and written communication skills for interactions.
• Ability to resolve issues promptly and professionally.
• Excellent organisational and time management skills.
• Detail-oriented with strong data handling and reporting capabilities.

Responsibilities

• Manage daily corporate fleet functions including vehicle registration.
• Handle incoming calls and corporate customer inquiries.
• Provide information using internal systems like PowerBI.
• Generate reconciliation and management reports.
• Follow up on outstanding payments and bad debt collections.

Skills

Customer service experience

Stakeholder management

Strong verbal and written communication skills

Organisational skills

Data handling and reporting

Proficiency in Microsoft Excel

Adaptability

Tools

PowerBI

Microsoft Excel

Microsoft Word

Job description

Senior Officer (Operations & Corporate Customer Support)

We are looking for a service-oriented and detail-focused Senior Officer, Digital Lifestyle & Payments/ Business Support to be the main point of contact for our corporate clients. In this role, you will manage day-to-day corporate fleet operations, handle customer inquiries, resolve issues, and ensure smooth collaboration between internal teams and clients. Your work will directly contribute to building strong customer relationships and supporting the success of our business.

What You’ll Be Doing

Manage daily corporate fleet functions including vehicle registration/de-registration, card renewals, blacklist requests, and refunds tracking

Handle incoming calls and respond to corporate customer inquiries promptly and accurately

Provide information using internal systems such as PowerBI and the Corporate App portal

Build and maintain strong, trust-based relationships with corporate clients

Address and resolve customer complaints with effective solutions

Liaise with internal teams to ensure timely fulfilment of customer requests

Generate reconciliation and management reports, including monthly reports to MAS (Monetary Authority of Singapore)

Follow up on outstanding payments and bad debt collections from corporate clients

Support ad‑hoc administrative and operational duties as required

What We’re Looking For

Proven experience in customer service and stakeholder management

Strong verbal and written communication skills for both internal and external interactions

Ability to resolve issues promptly and professionally

Excellent organisational and time management skills

Detail-oriented with strong data handling and reporting capabilities

Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Word, and other office tools

Adaptable, with the ability to handle multiple priorities and work under pressure

What we offer

At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs.

About us

A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.

A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.

Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.

If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now.