Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
Create and maintain comprehensive documentation for all implemented networks.
Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
Assist in preparation of proposals and solution presentations.
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