Job Purpose
Drive strategic marketing initiatives and customer lifecycle management (CLM) across the ASEAN region to accelerate customer acquisition, engagement, and retention.
Key Responsibilities
- Develop and execute comprehensive Customer Lifecycle Management (CLM) strategies for ASEAN.
- Collaborate with Marketing and eCommerce teams to achieve customer acquisition targets.
- Design and implement integrated marketing programs focused on customer acquisition, retention, and growth.
- Partner with business leaders and stakeholders to develop and execute territory management plans.
- Lead the ASEAN segmentation strategy to identify and penetrate high‑potential customer segments.
- Create and manage end‑to‑end marketing plans to drive revenue growth across owned segments.
- Plan and execute offline marketing activities including advertising, events, sales promotions, and integrated sales‑marketing programs.
- Engage internal and external experts to deliver cost‑effective CLM strategies tailored to the ASEAN market.
- Monitor market trends and industry dynamics to adapt CRM/CLM strategies proactively.
Key Challenges
- Navigating the diverse and dynamic ASEAN market landscape.
- Driving innovation and out‑of‑the‑box thinking in marketing approaches.
- Aligning and coordinating cross‑functional teams in a matrixed organization.
- Managing stakeholder expectations and fostering collaboration across regions.
Skills, Experience & Qualifications
- Proven leadership and hands‑on marketing experience in the ASEAN region.
- Background in the electronic distribution industry is a strong advantage.
- Excellent communication and presentation skills in English (Mandarin proficiency is a plus).
- Demonstrated success in customer acquisition and growth initiatives.
- Experience with CRM platforms, particularly Salesforce.com.
- Bachelor’s degree in Business, Marketing, or related field
- Minimum of 3–5 years of relevant work experience.
- Strong cross‑functional collaboration and stakeholder management capabilities.