Senior Manager Talent Acquisition

Korn Ferry; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Korn Ferry, a global leader in talent acquisition solutions, is hiring a Senior Manager Talent Acquisition (Project Manager) for its RPO team in Singapore. The role focuses on delivering best-in-class recruitment services, managing day-to-day project deliverables, and ensuring high-quality service and client satisfaction.

The successful candidate will lead a recruitment team, coordinate with stakeholders across regions, and drive reporting, governance, and continuous improvement within a hybrid

Qualifications

• 10+ years of experience in recruiting with managing a recruiting team.
• Ability to communicate clearly in English and Mandarin with client stakeholders.
• Understanding of recruiting metrics and reporting standards.
• Familiarity with SLA/SOW in recruitment engagements.
• Bachelor's degree or equivalent experience; hybrid work model in Singapore.

Responsibilities

• Build knowledge base of client's business, objectives and teams.
• Manage project end-to-end with quality assurance and KPIs/SLAs.
• Anticipate risks and manage client communications.
• Develop trust with client stakeholders and set expectations.
• Identify improvements and propose change management steps.
• Participate in project reviews and deliver timely, accurate reporting.
• Ensure data in all systems is current and reports are delivered on deadlines.

Skills

Full life cycle recruiting

Project management

Stakeholder management

Bilingual English/Mandarin

Recruiting metrics

MS Office & ATS

People leadership

Education

Bachelor's degree or five years of equivalent experience

Tools

MS Office Suite

Applicant Tracking Systems (ATS)

Job description

We currently have an exciting and challenging opportunity available to be part of the Korn Ferry RPO team! Our client, a global leader in Advanced Materials is looking for a Senior Manager Talent Acquisition (Project Manager) to be based in Singapore to work onsite. As a Senior Manager Talent Acquisition (Project Manager), you will contribute to Korn Ferry's growth and profitability goals by delivering best in class recruitment services to our newest RPO client. This role is responsible for the day-to-day operational aspects of the project deliverables. A key objective of the role is to ensure high quality service delivery and customer satisfaction is consistently maintained and achieved.

Key Responsibilities

• Build a knowledge base of client's business, organization and objectives.
• Manage project tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements ("SLAs") established for the project.
• Anticipate and minimize risks on project at both micro and macro levels.
• Build trust and confidence with key client stakeholders. Through this relationship building process, ensure effective expectation setting and management of client communications.
• Continually seek out opportunities to increase customer satisfaction.
• Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps.
• Prepare and actively participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion.
• Ensure all systems are updated on a timely basis by the delivery project team. Conduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems.
• Work with the Project Director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines.

Skills and Experience

We are looking for a motivated individual who has a strong understanding of full life cycle recruiting and industry practices. The successful candidate will also ideally have:

• 10+ years of experience in recruiting with experience managing a recruiting team of 6 (across SG, MY, JP, CN, IN, TH, KR).
• Ability to communicate clearly, concisely and persuasively with client and in large group settings in both English and Mandarin (stakeholders are in China).
• Understanding of recruiting metrics and reporting standards.
• Familiarity with SLA's/SOW as it relates to our business.
• Computer proficiency, specifically MS Office Suite and ideally a range of Applicant Tracking Systems.
• Track record of success in leading and motivating the delivery team.
• Ability to analyze fairly complex data and develop sound recommendations and solutions.
• Excellent planning and organizing skills; able to "juggle" responsibilities effectively in a high volume, fast-paced service environment.
• Strong customer and results orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Energetic, confidence, maturity and interpersonal sensitivity.
• Bachelor's degree or five years of equivalent experience in lieu of a degree
• Hybrid working model - 1x WFO (Gul Circle) and 4x WFH/ Korn Ferry's Office (Centennial Towers)
• Permanent opportunity with Korn Ferry RPO