Senior Manager, Service Operations

SINGAPORE NATIONAL EYE CENTRE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Singapore seeks a Manager of Service Operations to enhance operational effectiveness and drive service excellence. Candidates should have a degree in business or healthcare management, with at least 8 years of relevant experience in clinic operations, including managerial roles. The position calls for exceptional leadership skills and the ability to foster a motivated team environment.

Qualifications

• 8 years of relevant experience, preferably in clinic operations.
• At least 2 years of managerial experience in the healthcare industry.
• Experience working in a dynamic fast-paced working environment.

Responsibilities

• Develop and implement plans for service operational efficiency.
• Establish monitoring key service quality measures.
• Plan and support annual budget cycle.
• Lead continuous improvement of services and policies.
• Establish constructive work culture within the team.

Skills

Leadership management skills

Organizational management skills

Problem solving skills

Negotiation skills

Influencing skills

Education

Degree in business/healthcare management

Job description

Job Description

Planning/Operationalizing

• Develop, communicate and implement plans so as to achieve a high level of service operational efficiency and effectiveness.
• Identify, set goals, evaluate & manage the service operations projects that will contribute to the Centre’s near to mid-term service excellence goals

Monitoring service Operation indices

• Responsible for establishing and monitoring key service quality measures, and leading the teams to follow up on action plans to pursue most optimal patient experience.

Budgeting

• Plan and support annual budget cycle. Ensure budget plans are effectively implemented and objectives met.

Leading Services Delivery

• Lead the teams in continuous improvement of service policies, systems, processes and capabilities for the department.

People Development

• Establish constructive work cultures contributing to a productive and motivated team.
• Conduct adequate communications to keep staff updated on organizational changes and work requirements.
• Focus on development of executives and team leaders.

Advisory Roles

• Serve in Committees to proactively provide administrative expertise in for directing the committee's activities and decision-making.

Requirements

• Degree, preferably in business/ healthcare management.
• 8 years of relevant experience, preferably in clinic operations in healthcare industry, with at least 2 years of managerial experience.
• Exceptional leadership/ organisation management skills and People Development skills.
• Demonstrated competencies in problem solving/ negotiation / influencing skills.
• Proven ability to drive and achieve results in a dynamic fast-paced working environment.
• Experience working in the healthcare environment, especially the ability to work with clinicians and other professionals in multiple settings and locations.
• Possess an eye for detail and experienced in planning/ leading teams in multiple innovative projects to enhance patient experience and operational effectiveness/ efficiency.