Senior Manager, Service Design & Transformation

Building and Construction Authority; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A government agency in Singapore is seeking candidates for a role focused on transforming service delivery and workforce capabilities. The successful candidate will lead service journey mapping and process improvement initiatives, employing design thinking methodologies. This role requires a background in workforce planning, strong analytical skills, and the ability to work collaboratively across departments. Individuals passionate about learning quickly are also encouraged to apply. Contract employment is offered.

Qualifications

• Background in service or process redesign is strongly preferred.
• Excellent communication and interpersonal skills required.
• Proficiency in process mapping and workflow analysis is essential.

Responsibilities

• Lead service journey mapping and process improvement initiatives.
• Guide departments through structured job redesign processes.
• Develop implementation timelines and manage stakeholder expectations.

Skills

Workforce planning

Change management

Analytical skills

Collaboration

Problem-solving

Job description

A government agency in Singapore is seeking candidates for a role focused on transforming service delivery and workforce capabilities. The successful candidate will lead service journey mapping and process improvement initiatives, employing design thinking methodologies. This role requires a background in workforce planning, strong analytical skills, and the ability to work collaboratively across departments. Individuals passionate about learning quickly are also encouraged to apply. Contract employment is offered.