Senior Manager, Residential Homes (HQ)

PERTAPIS Education and Welfare Centre; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A social service organization in Singapore seeks a Senior Manager for Residential Homes. This role involves strategic leadership, overseeing staff development, and ensuring holistic care for diverse residents. The ideal candidate will have strong leadership skills and significant experience in social service settings. Applicants must possess relevant degrees and the ability to engage effectively with varying stakeholder groups.

Qualifications

• Minimum of 5 years’ experience in residential or social service settings.
• At least 3 years in a managerial or cluster leadership role.
• Strong knowledge of MSF Standards of Care.

Responsibilities

• Lead operational management of Sheltered Homes ensuring compliance.
• Supervise and guide Heads of Homes in performance management.
• Ensure delivery of holistic, individualised care for residents.

Skills

Strong leadership

Communication skills

Stakeholder engagement

Crisis management

Knowledge of MSF Standards

Education

Bachelor’s Degree in Social Work or related field

Postgraduate qualification in Management or Social Service Leadership

Job description

1. Job Functions

The Senior Manager, Residential Homes provides strategic and operational leadership across all PERTAPIS Sheltered Homes. This role ensures the delivery of high-quality, compliant, and resident‑centred services in alignment with PERTAPIS’ mission, values, and the regulatory frameworks of MSF, SPS, and other relevant agencies.

Key Responsibilities

1. Strategic Leadership & Operational Excellence

• Lead the operational management and development of all Sheltered Homes, ensuring compliance and service quality.
• Translate PERTAPIS’ vision into actionable service plans, SOPs, and improvement initiatives across Homes.
• Coordinate cluster‑wide projects and foster cross‑learning between Homes to promote best practices.

2. Staff Supervision & Development

• Supervise and guide Heads of Homes in performance management, staffing, and capacity building.
• Cultivate a professional, ethical, and values‑driven work culture.
• Identify training needs and oversee development programmes for staff involved in care, rehabilitation, and case management.

3. Resident Care & Programme Oversight

• Ensure delivery of holistic, individualised care for residents (children, women, seniors, ex‑offenders), incorporating casework, counselling, education, and reintegration support.
• Monitor and evaluate the quality and impact of in‑house and community‑based programmes.
• Embed trauma‑informed and resident‑centred practices across all Homes.

4. Safeguarding, Risk & Compliance

• Uphold safeguarding standards and serve as the escalation point for all critical incidents (e.g. abscondment, self‑harm, abuse, relapse).
• Oversee audits, inspections, and licensing renewals to ensure compliance with statutory requirements.
• Maintain risk registers, lead root cause analyses, and ensure timely implementation of preventive measures.

5. Community & Stakeholder Engagement

• Liaise with MSF, MOH, SCORE, NCSS, and other statutory and voluntary agencies to strengthen partnerships.
• Build and maintain positive relationships with families, donors, volunteers, and grassroots organisations.
• Represent PERTAPIS in external engagements, committees, and sector‑level discussions where required.

6. Budget & Resource Management

• Oversee annual budgeting, expenditure tracking, and cost‑efficient resource utilisation across all Homes.
• Collaborate with HQ departments to ensure smooth administrative and operational support.
• Drive initiatives for resource sharing, operational efficiency, and sustainability.

2. Candidate Requirements

• Bachelor’s Degree in Social Work, Psychology, Counselling, or a related field.
• Postgraduate qualification in Management or Social Service Leadership is an advantage.
• Minimum of 5 years’ experience in residential or social service settings, with at least 3 years in a managerial or cluster leadership role.
• Strong knowledge of MSF Standards of Care, Halfway House Service Model, and Sheltered Home Service Model (Elderly).
• Demonstrated expertise in safeguarding, crisis management, and audit processes.
• Strong leadership, communication, and stakeholder engagement skills.
• Proven ability to work effectively with diverse and vulnerable populations

3. Working Hours

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

1 Joo Chiat Complex

***Disclamer: Only shortlisted candidates will be contacted.