Senior Manager, Quality

H&H Group | B Corp™; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

H&H Group | B Corp™ in Singapore is looking for a Senior Quality Manager to lead the Quality function across South-East Asia. This critical leadership role ensures product compliance with stringent regulatory requirements, while supporting key business objectives.

The ideal candidate has a minimum of 10 years’ experience in pharmaceutical manufacturing and strong expertise in Quality Management Systems. Exciting opportunities to improve quality performance and team development await!

Qualifications

• Proven experience in a senior quality leadership role.
• Strong background working closely with technical teams.
• Experience across health supplements or food supplements is highly desirable.

Responsibilities

• Lead the Quality function and day-to-day quality operations.
• Ensure compliance with regulatory requirements.
• Manage contract manufacturer relationships and quality review meetings.
• Oversee the investigation and resolution of customer complaints.

Skills

Quality Management Systems

Stakeholder management

Regulatory compliance

Root cause investigations

Leadership skills

Education

Minimum 10 years’ experience in pharmaceutical and/or complementary medicines

Job description

Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 16 countries in Asia-Pacific, Europe, North America and Oceania with over 2,700 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness, backed by science. We have 3 business segments – Baby, Adult and Pet Nutrition and Care – supporting whole-family health and happiness across 7 international brands.

On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through #PurposeLedCareers!

We are passionate about our customers and community and are looking for similar-minded talent to join us! As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.

Role Overview

The Senior Quality Manager is a critical leadership role responsible for leading the Quality function and overseeing day‑to‑day quality operations and compliance activities for H&H across South‑East Asia. This position ensures that all products consistently meet stringent regulatory requirements, aligned with H&H internal quality standards, while supporting key business objectives such as profitability, portfolio growth and market expansion across diverse SEA markets.

Safeguards product integrity and consumer safety through the maintenance of a robust Quality Management System (QMS), effective oversight of CMs and distributors. Leads release-for-distribution activities, manages OOS, deviations, complaints and investigations, and ensures full adherence to Quality Agreements.

Key Responsibilities

• Lead and ensure overall quality and compliance of all H&H products across SEA, delivering consistent, high‑quality products that meet regulatory and customer requirements
• Oversee Quality Leadership Team (QLT) activities to ensure alignment with global quality standards, systems and processes
• Act as Quality Lead for projects impacting SEA markets, including new product introductions and lifecycle management
• Manage and participate in contract manufacturer (CM) relationships, including quality review meetings, audits and ongoing performance oversight
• Review and evaluate product formulations to ensure compliance with applicable regulations, specifications and market requirements
• Demonstrate strong technical knowledge and understanding of each product and its supply chain.
• Notify senior management of significant challenges that may impact product quality, regulatory compliance (e.g. OOS, OOT) or supply, as well as key Quality & Compliance metrics
• Apply sound risk‑based decision‑making principles in product disposition and quality management activities
• Collaborate closely with global and regional stakeholders (e.g. China, EU, Global Quality, Regulatory, Commercial, Supply Chain) to ensure alignment and knowledge sharing
• Lead specification development, review and approval with strong attention to detail and regulatory accuracy
• Manage sponsor quality responsibilities for third‑party manufacturers producing H&H products
• Oversee the investigation and resolution of customer complaints, ensuring timely, compliant and effective outcomes
• Develop, review and approve SOPs and controlled documents to maintain a compliant and efficient QMS
• Manage stability programs for both new and existing products across relevant markets
• Lead change control activities (internal and external) and ensure effective implementation.
• Drive quality investigations, ensuring thorough root cause analysis and effective CAPA implementation
• Lead the management of deviations, non‑conformances and continuous improvement initiatives.
• Benchmark industry best practices and implement improvements to enhance quality performance and compliance maturity
• Promote OH&S standards and contribute to a positive, engaged and high‑performing work environment
• Coach, develop and manage the performance of regional Quality team, building future leadership capability

Desired Skills & Experience

• Minimum 10 years’ experience in pharmaceutical and/or complementary medicines manufacturing environments e.g. TGA, FDA, FSANZ, PIC/S, with demonstrated experience in a Quality leadership role
• Proven experience in a senior quality leadership role, with accountability for regional or multi‑market quality operations
• Demonstrated success in building, managing and improving Quality Management Systems, and embedding a proactive quality culture across cross‑functional teams
• Solid background working closely with technical team e.g. Product Development, Regulatory Affairs, Manufacturing, Sourcing, Commercial and Supply Chain teams to support compliant and timely market releases
• Strong experience leading root cause investigations, managing post‑market activities, supplier quality oversight and mentoring quality professionals
• Experience across health supplements, food supplements, skincare, baby nutrition or pet nutrition is highly desirable
• Strong knowledge of SEA/ASEAN regulatory requirements for Health Supplements, OTC products and Traditional Medicines; Cosmetics experience is an advantage
• Excellent stakeholder management, communication and leadership skills, with the ability to influence at senior and regional levels

H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.

Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.