Senior Manager Professional Services

insightsoftware Singapore Pte Ltd; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Job summary

A global technology firm in Singapore is seeking an experienced Senior Manager for Professional Services. The role involves leading consulting delivery and project execution across APAC. Ideal candidates will have significant consulting leadership experience and a strong background in financial systems or enterprise software implementations. This hybrid position requires excellent leadership skills and the ability to manage client interactions effectively.

Qualifications

• 10–12+ years experience in consulting or project leadership.
• 5+ years in a team leadership or managerial role.
• Experience with ERP, financial systems, or BI platforms.

Responsibilities

• Lead and support a team of Professional Services consultants.
• Oversee end-to-end delivery of Professional Services engagements.
• Act as the senior escalation point for project-related issues.

Skills

Leadership and coaching capabilities

Stakeholder management

Analytical skills

Problem-solving skills

Project delivery frameworks understanding

Education

Bachelor’s degree in Business, Finance, or Information Systems

Job description

Company Description

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com

Job Description

We are seeking an experienced Professional Services Senior Manager to lead consulting delivery and regional project execution across APAC. This is a hybrid role combining people leadership, project governance, and customer success oversight within a global Professional Services organization.

You will manage a team of consultants, ensure the successful delivery of projects across the region, and work closely with cross‑functional partners to drive customer satisfaction, retention, and overall service excellence.

This role is ideal for someone with strong consulting leadership experience, a background in financial systems or enterprise software implementations, and the ability to navigate a matrixed global environment with confidence.

Key Responsibilities

People Leadership

• Lead, coach, and support a team of Professional Services consultants.
• Provide ongoing performance management, skills development, and delivery oversight.
• Promote consistent methodologies and high‑quality service standards across the team.

Project Delivery & Governance

• Oversee end-to-end delivery of Professional Services engagements across APAC.
• Ensure projects are executed on time, within scope, and within budget.
• Monitor project health, utilization, revenue forecasts, and customer satisfaction metrics.
• Act as the senior escalation point for project‑related issues.

Stakeholder & Cross‑Functional Collaboration

• Partner with Sales, Customer Success, and Support teams to ensure seamless customer experiences.
• Participate in resource planning, scheduling, and services forecasting.
• Support pre‑sales activities where needed (e.g., scoping, solution discussions).

Process Improvement & Best Practices

• Define and refine delivery frameworks, processes, and templates that improve efficiency.
• Drive continuous improvement across project execution, consultant readiness, and internal alignment.
• Support workforce planning and hiring needs in collaboration with senior leadership.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Finance, Information Systems, or a related field.
• 10–12+ years experience in consulting, Professional Services, project leadership, or enterprise software delivery.
• 5+ years in a team leadership or managerial role.
• Experience delivering or overseeing implementations of ERP, financial systems, reporting tools, BI platforms, or other enterprise‑level software.
• Strong track record managing client‑facing engagements and regional delivery.

Skills

• Excellent leadership and coaching capabilities.
• Strong stakeholder management and communication skills.
• Deep understanding of project delivery frameworks and governance models.
• Strong analytical and problem‑solving skills.
• Ability to thrive in a fast‑paced, global, matrixed environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located.

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.