Senior Manager, Operations & Maintenance Contract Management

SMRT Corporation, Ltd.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

SMRT Corporation Ltd is seeking a Senior Manager, Operations & Maintenance Contract Management to lead governance, procurement, and lifecycle management of O&M contracts, including LTSS agreements with LTA and other government agencies. The role drives value, manages risks and ensures robust contract performance across maintenance services.

The successful candidate will work with internal and external stakeholders to optimise commercial outcomes, strengthen governance, and deliver efficient

Qualifications

• Degree in Engineering, Quantity Surveying, Business, Project Management, Procurement, or other relevant discipline.
• Minimum 8-10 years of relevant experience in contract management, procurement, commercial management, project delivery, or maintenance operations.
• At least 3-5 years in a leadership or managerial capacity.
• Experience managing large-scale infrastructure, transportation, rail, engineering, facilities management, or public-sector contracts.
• Strong understanding of Singapore government procurement practices, contract administration, and commercial management principles.

Responsibilities

• Lead the development and implementation of the organisation's O&M contract management strategy.
• Provide oversight of LTSS agreements, O&M contracts, and common maintenance service agreements.
• Advise senior management on contractual, commercial, and procurement matters.
• Ensure contractual arrangements support objectives and long-term sustainability.
• Establish contract management frameworks, standards, and best practices across the department.
• Oversee lifecycle management of O&M-related contracts, including drafting, negotiation, execution, monitoring, renewals, and close-out.
• Review tender strategies, evaluation methodologies, and award submissions.

Skills

Leadership

Commercial acumen

Contract negotiation

Analytical thinking

Stakeholder engagement

Governance and compliance

Reporting and metrics

Education

Degree in Engineering/Quantity Surveying/Business/PM/Procurement

Tools

Contract management systems

Procurement processes

Reporting tools

Job description

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Senior Manager, Operations & Maintenance Contract Management

Job Purpose

The Senior Manager, Ops & Maintenance Contract Management is responsible for leading and overseeing the administration, governance, procurement, and lifecycle management of Operation & Maintenance (O&M) related contracts, including Long Term Service Support (LTSS) agreements with the Land Transport Authority (LTA) and other government agencies. The role provides strategic direction, ensures contractual compliance, optimises commercial outcomes, manages contractual risks, and drives continuous improvement in contract management practices across the organisation. The incumbent will work closely with internal and external stakeholders to ensure effective contract performance, sound governance, and efficient delivery of maintenance and support services.

Responsibilities

• Lead the development and implementation of the organisation's O&M contract management strategy.
• Provide overall oversight of LTSS agreements, O&M contracts, and common maintenance service agreements.
• Advise senior management on contractual, commercial, and procurement matters.
• Ensure contractual arrangements support organisational objectives, operational requirements, and long-term sustainability.
• Establish contract management frameworks, standards, and best practices across the department.
• Oversee the full lifecycle management of O&M-related contracts, including contract drafting, negotiation, execution, performance monitoring, variation management, renewals, and close-out.
• Review and approve contract documents, procurement specifications, contract variations, extension proposals, and contractual correspondence.
• Ensure robust contract governance and administration processes are maintained.
• Monitor contractor performance against contractual obligations, service levels, and key performance indicators.
• Lead procurement activities for maintenance services, consultancy services, and strategic contracts.
• Ensure procurement exercises are conducted in accordance with organisational policies and regulatory requirements.
• Chair or participate in tender evaluation committees and procurement review panels.
• Review tender strategies, evaluation methodologies, recommendation papers, and award submissions.
• Drive value-for-money outcomes while maintaining transparency and fairness.

The responsibilities outlined above are not exhaustive and may be subject to change as required

Qualifications & Work Experience

• Degree in Engineering, Quantity Surveying, Business, Project Management, Procurement, or other relevant discipline.
• Minimum 8-10 years of relevant experience in contract management, procurement, commercial management, project delivery, or maintenance operations.
• At least 3-5 years in a leadership or managerial capacity.
• Experience managing large-scale infrastructure, transportation, rail, engineering, facilities management, or public-sector contracts.
• Strong understanding of Singapore government procurement practices, contract administration, and commercial management principles.
• Experience dealing with government agencies, regulatory bodies, and major service providers is preferred.

Skills

• Strong leadership and people management capabilities.
• Excellent commercial acumen and contract negotiation skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management skills.
• Ability to manage multiple priorities and complex contractual matters concurrently.
• Strong governance, risk management, and compliance orientation.
• Proficient in contract management systems, procurement processes, and reporting tools.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, theEast-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence