Senior Manager, Onboarding Operations, GC

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading fintech company in Singapore is seeking an experienced Operations Leader to oversee the GC Onboarding Operations team. This role involves defining strategies for customer engagement while ensuring compliance with regulatory needs. The ideal candidate will have strong leadership skills, a data-driven mindset, and experience in operations, particularly in fintech or banking. Candidates should possess excellent project management abilities, effective communication skills, and a knack for process improvement.

Qualifications

• 4-6 years of experience in operations.
• 1+ years of experience managing a team.
• Prior experience at a bank, fintech, or AML/KYC is preferred.

Responsibilities

• Lead the GC Onboarding Operations team and define strategy.
• Optimize onboarding processes through various means.
• Develop KPIs and reporting to track performance.

Skills

Leadership skills

Data-driven decision making

Project management

Communication skills

Analytical skills

Education

Bachelor’s Degree or equivalent

Tools

SQL

Looker

Job description

Responsibilities

• Be a leader in building our GC Onboarding Operations team and partnering with our commercial team to define our strategy to engage customers from end-to-end of the funnel
• Drive constant efficiency on how to optimize and scale onboarding through various means (i.e. outsourcing, tools, vendors, product improvements)
• Empower our KYC Operations team by developing processes and standard operating procedures to clearly define tactics across both SMEs & Platforms
• Define KPIs and build reporting and dashboards to track progress in pushing the performance bar higher
• Develop refined processes on how we onboard platforms and collaborate with prospective and existing financial institutions partners as applicable
• Work closely with the US Compliance Team to implement processes to meet regulatory requirements as necessary
• Become a subject matter expert in KYC - you have a passion for detecting fraud/risk and ensuring protection from bad actors
• Analyze onboarding and customer data to make data-informed decisions to drive operational efficiencies and address compliance gaps

Who you are

• A natural leader - You have strong leadership skills that enable you to influence and motivate those around you
• Compliance obsessed - You are able to quickly understand the intricacies with regulatory needs and you will ensure any concerns are voiced
• Data-driven - You are able to deep dive into the data to identify root cause issues and bring them up a level to make intelligent business decisions
• Process-oriented - You enjoy following and creating procedures to ensure an efficient and well-documented process
• A team player - But you enjoy working independently as much as you enjoy working with a team
• A master prioritizer - You use your sound judgment and data to assess all of the tasks at hand and are decisive in determining a holistic approach on key priorities
• Inquisitive by nature - You know when to dive a little deeper to get to the bottom of a problem and solve it; you ask the right questions to arrive at solutions efficiently and creatively

What you will bring

• Bachelor’s Degree or equivalent
• 4-6 years of experience in operations
• 1+ years of experience managing a team and providing feedback/coaching to individuals
• Prior experience at a bank, fintech, or AML/KYC is preferred
• Self starter attitude who is not afraid to get into the details
• Excellent project management skills
• Strong communication and stakeholder management skills
• Strong analytical and data visualization skills, SQL and Looker experience is a plus
• Comfort with ambiguity in a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed startup is also a plus
• A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
• Experience or comfort working in a global environment