Senior Manager/Manager, Care Assessment /Case Management

Agency for Integrated Care; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A health service organization in Singapore is seeking a professional to lead the development and implementation of interRAI tools across various health domains. The role requires collaboration with stakeholders to drive adoption, improve care quality, and integrate tools for eligibility assessments. Candidates should have a Bachelor's degree and experience in healthcare strategy, project management, and stakeholder engagement.

Qualifications

• Proven experience in healthcare strategy, operations, or program implementation, preferably in aged care or health tech.
• Strong analytical and project management skills, including experience with data synthesis and pilot evaluation.
• Excellent stakeholder management and communication skills, including experience engaging with government agencies, clinicians, and community partners.

Responsibilities

• Lead cross-functional efforts to introduce interRAI tools into new care areas.
• Develop and execute strategies and implementation roadmaps for adoption in new domains.
• Analyze and synthesize data from pilots and ongoing initiatives to inform implementation and scale-up plans.
• Design and implement plans for indicator integration and use.
• Monitor adoption and performance, and lead efforts to refine and scale up initiatives based on feedback.

Skills

Healthcare strategy

Project management

Stakeholder management

Data synthesis

Communication skills

Analytical skills

Education

Bachelor's degree in any discipline

Tools

interRAI systems and tools

Job description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

You will lead the development, implementation, and adoption of interRAI tools across new and existing domains, including mental health, caregiver support, palliative care, Regional Health Systems (RHS), and eligibility assessments. This role involves close collaboration with clinical teams, policy makers, and various internal and external stakeholders to drive adoption, quality improvements and data-informed decision-making.

Job Responsibilities

1. Expansion of interRAI into New Domains (Mental Health, Caregiver, Palliative Care, RHS)

• Lead cross-functional efforts to introduce interRAI tools into new care areas.
• Conduct reviews of the current assessment landscape and tools in use.
• Develop and execute strategies and implementation roadmaps for adoption in new domains.
• Develop and implement pilot projects to validate the applicability and effectiveness of interRAI tools.
• Analyze and synthesize data from pilots and ongoing initiatives to inform implementation and scale-up plans.
• Collaborate with the Ministry of Health's Ageing Planning Office (APO) to align on policy, funding, and operational requirements for national implementation.

2. Development and Implementation of Quality Indicators Using interRAI (NH, HN/HM, CCMS, ICCP)

• Partner with the Quality Division to review and refine interRAI-based quality indicators across long-term care sectors.
• Design and implement plans for indicator integration and use.
• Develop dashboards and data reporting tools to provide actionable insights to service providers.
• Support sector-wide communications and engagement initiatives to support adoption and capacity-building.

3. Integration of interRAI in Eligibility Assessments for Grants and Schemes

• Partner with the Grants Division to define the role of interRAI in eligibility assessments.
• Secure policy approvals and clearances required for implementation.
• Develop and oversee rollout plans, including training, system enhancements, and communications.
• Monitor adoption and performance, and lead efforts to refine and scale up the initiative based on feedback and data.

Job Requirements

• Bachelor's degree in any discipline
• Proven experience in healthcare strategy, operations, or program implementation, preferably in aged care or health tech.
• Strong analytical and project management skills, including experience with data synthesis and pilot evaluation.
• Excellent stakeholder management and communication skills, including experience engaging with government agencies, clinicians, and community partners.
• Familiarity with interRAI systems and tools is highly desirable.