Senior Manager Global Service Centre

MITSUBISHI HEAVY INDUSTRIES ENGINE SYSTEM ASIA PTE LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A multinational engineering firm located in Singapore is seeking a senior manager to lead Global Service operations across Southeast Asia for power generation and marine engines. This role requires at least 8 years of experience in after-sales service and 5 years in senior management. Key responsibilities include developing service strategies, managing a team, and ensuring compliance with quality standards. Proficiency in Japanese is necessary for communication with Headquarters. Willingness to travel internationally is essential.

Qualifications

• Minimum 8 years of relevant experience in after-sales service or service operations.
• At least 5 years in senior management or leadership roles.
• Strong understanding of industrial service models and generators.

Responsibilities

• Lead Global Service operations for power generation and marine engines.
• Develop regional service strategies and performance targets.
• Manage and develop the Global Service team.

Skills

Leadership

Service Management

Stakeholder Management

Japanese Language

Education

Bachelor's Degree in Engineering

Job description

Job Responsibilities:

• Lead and oversee Global Service operations covering power generation sets and marine engines across Southeast Asia.
• Develop and implement regional service strategies, policies, KPIs, and performance targets.
• Manager and develop the Global Service team, including capability building and succession planning.
• Provide senior-level technical governance and act as escalation point for complex service and warranty cases.
• Manage key stakeholders, including Headquarters, regional subsidiaries, dealers and major customers.
• Drive continuous improvement, standardization, and compliance with quality, safety and environmental practices.

Job Requirements:

• Bachelor's Degree in Engineering or a related discipline.
• Minimum 8 years of relevant professional experience in after-sales service, technical service or service operations within power generation, marine or manufacturing environments.
• At least 5 years in senior management or leadership roles, with responsibility for regional or multi-country operations.
• Proven experience leading service organizations and managing complex stakeholders.
• Strong understanding of industrial service models, generators, marine engines and quality systems.
• Proficiency in Japanese Language to support communication with Headquarters and Japanese stakeholders.
• Willingness to travel internationally as required.