Senior Manager/Director ,Field Service

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading materials engineering firm in Singapore seeks an experienced manager to oversee service agreements and ensure customer satisfaction. The ideal candidate has a minimum of 6 years in people management and a Bachelor's degree in a relevant discipline. Responsibilities include forecasting operational requirements and promoting quality improvements within the team.

Qualifications

• Must have a minimum of 6 years of experience in people management.
• Able to work and collaborate with external senior stakeholders.

Responsibilities

• Forecast financial, manpower, and operational requirements for key businesses.
• Manage startups in terms of time and cost requirements.
• Ensure customer satisfaction with Company service and system performance.
• Promote quality improvement processes to drive continuous improvement.

Skills

People management

Stakeholder collaboration

Education

Bachelor's Degree in relevant discipline

Job description

We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. For more than 55 years, our innovations have improved the lives of billions of people around the globe who may never know us by name, but who rely on us every day as they interact with technology.

The world’s brightest minds—visionaries, engineers, scientists—bring their expertise in materials engineering and come together at Applied with a collection of diverse opinions, experiences and backgrounds to Make Possible better ideas and breakthrough innovations.

Our innovations Make Possible®a Better Future.

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Ensures employee satisfaction through:

• communication of business progress and all related action.
• setting goals and controlling achievements.
• establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers

Promotes quality improvement processes to:

• reduce cycle time
• drive continuous improvement of technical performance
• empower the work force. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions

Requirement:

Able to work and collaborate with external senior stakeholders

Minimum 6 years of experience in people management

Minimum Bachelor's Degree in relevant discipline