Senior Manager / Deputy Vice President, Operations Excellence

INCOME INSURANCE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading insurance company in Singapore is seeking an Automation Specialist to develop and implement automation strategies utilizing RPA and AI/ML across various operations. The ideal candidate will possess a strong background in insurance operations, deep understanding of automation technologies, and excellent leadership skills to drive changes across teams.

Qualifications

• Deep understanding of insurance operations across Life, Health, and General Insurance.
• Proven experience with automation technologies.
• Knowledge of insurance regulatory frameworks and data security standards.

Responsibilities

• Develop and implement automation strategies using RPA and AI/ML.
• Identify operational cost drivers to lead cost reduction initiatives.
• Ensure compliance with regulatory standards and data privacy.

Skills

Automation technologies (RPA, AI/ML)

Cost management

Process optimization

Data-driven decision-making

Communication

Leadership

Stakeholder management

Education

Bachelor's degree in Business, Information Systems, Engineering, or related field

Job description

Responsibilities

• Develop and implement automation strategies using RPA, AI/ML, and intelligent document processing across underwriting, claims, policy servicing, and customer service.
• Identify operational cost drivers and lead initiatives to reduce expenses while maintaining or enhancing service levels.
• Partner with IT, Actuarial, Finance, and other business units to integrate automation tools into existing systems and workflows.
• Track automation project outcomes using performance metrics and cost-benefit analyses to ensure efficiency and savings targets are met.
• Lead efforts to identify and automate manual, repetitive tasks to reduce cycle times and error rates.
• Ensure automation initiatives comply with regulatory standards and data privacy requirements.
• Drive adoption of automation through training, stakeholder engagement, and change management programs.
• Use data insights to identify trends, risks, and opportunities for further automation and operational improvements.

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or related field.
• Deep understanding of insurance operations across Life, Health, and General Insurance.
• Proven experience with automation technologies (RPA, AI/ML, intelligent document processing).
• Strong background in cost management and process optimization.
• Demonstrated ability to lead cross-functional teams and manage vendor relationships.
• Proficient in performance analysis and data-driven decision-making.
• Knowledge of insurance regulatory frameworks and data security standards.
• Excellent communication, leadership, and stakeholder management skills.
• Experience in digital transformation within insurance is highly desirable.