Senior Manager, Client Service (Relocate to Singapore)

Guidepoint; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading research enablement platform is seeking a Senior Manager for Client Service to lead their team in Singapore. The role involves strategic leadership, optimizing service delivery, and enhancing client relationships. Candidates should have significant experience in client service, strong leadership abilities, and a focus on operational excellence. Relocation support is available.

Benefits

Competitive compensation

Group medical and dental insurance

Gym benefits

Casual, multicultural work environment

Central office location with a hybrid work model

Qualifications

• Extensive experience in Client Service or Account Management in professional services.
• 5+ years leadership experience with a track record of building high-performing teams.
• Proficiency in spoken and written English.

Responsibilities

• Lead the Client Service division with a vision for client engagement.
• Allocate client accounts to ensure balanced workloads.
• Strengthen client relationships and improve satisfaction.

Skills

Leadership

Strategic Thinking

Problem-Solving

Interpersonal Skills

Communication

Education

Bachelor's degree in Business Administration

Job description

Senior Manager, Client Service (Relocate to Singapore)

What We Do: The Client Service team connects Guidepoint's clients with subject-matter experts to better inform their business decisions. They understand each client's specific research needs and deliver experts quickly, often within hours.

Role Overview: The Senior Vice President, Client Service will manage the performance and quality of the Client Service team in Singapore. This includes providing strategic leadership, mentoring, optimizing service delivery, and supporting staffing and client relationships. The ideal candidate will have strong leadership skills, a strategic mindset, and a focus on team performance, operational excellence, and client satisfaction. Relocation support will be provided.

What You Will Own:

• Lead and manage the Client Service division in Singapore, setting a vision for excellent client engagement and fostering a high-performance culture.
• Allocate client accounts strategically among team members to ensure balanced workloads and optimal service.
• Strengthen client relationships by delivering exceptional service and addressing concerns promptly.
• Implement strategies to improve client satisfaction and retention.
• Conduct market and competitor analyses to identify areas for differentiation and improvement.
• Optimize servicing processes to enhance operational efficiency.
• Monitor team performance metrics and address deviations from standards.
• Coach and support team members for performance improvement and professional growth.
• Collaborate with global leaders and stakeholders to align strategies with organizational goals.

Experience You Will Bring:

• Bachelor's degree in Business Administration, Management, or related fields.
• Extensive experience in Client Service or Account Management, preferably in an international professional services environment.
• 5+ years of leadership and team management experience, with a track record of building high-performing teams.
• High emotional intelligence and flexibility.
• Entrepreneurial mindset, strategic thinking, and problem-solving skills.
• Proficiency in spoken and written English.
• Excellent communication and interpersonal skills.
• Willingness to travel as required.

What We Offer:

• Competitive compensation.
• Group medical and dental insurance.
• Gym benefits.
• Casual, multicultural work environment.
• Central office location with a hybrid work model.

About Guidepoint: Guidepoint is a research enablement platform that helps clients make informed decisions by connecting them with experts worldwide. We value diversity and are committed to an equitable environment.