Senior Manager, Business Continuity and Incident Management

HSBC; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading global financial institution in Singapore is seeking a Senior Manager for Business Continuity and Incident Management. The role involves supporting local business operations and ensuring compliance with regulatory requirements. Candidates should have substantial experience in risk management and incident management, along with a professional certification in Business Continuity. This position offers career growth and opportunities in a diverse environment.

Qualifications

• Experience in risk or control management.
• Proven track record in managing a Business Continuity Programme.
• Significant experience in managing Incidents and facilitating crisis exercises.
• Deep understanding of regulatory requirements related to Business Continuity.
• Ability to translate global and local priorities.

Responsibilities

• Provide support to local Businesses and Functions in planning and analysis.
• Ensure Major Incident Management controls are in place.
• Support Important Business Service Owners with expertise in Operational Resilience.
• Maintain relationships with regulators and industry bodies.

Skills

Risk or control management

Business Continuity Programme management

Incident management

Crisis exercise facilitation

Regulatory compliance knowledge

Education

Professional certification in Business Continuity

Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

Senior Manager, Business Continuity and Incident Management

In this role you will

Business Continuity

• Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligations
• Support the effective function of the Business Resilience Steering Group (quarterly Resilience Management and Governance forum) by providing BCIM content, leadership, stakeholder engagement and management

Major Incident Management

• Ensure the mandated Major Incident Management (MIM) controls are in place and so enable an effective market Major Incident Group (MIG) response capability (including the preparation and facilitation of MIG member training and exercises)
• Perform threat monitoring and provide timely escalation and updates to MIG Chair, regional BCIM team and stakeholders
• Assist the MIG Chair on local MIG invocation. Facilitate the MIG invocation process and assist the Chair in the management of the meetings

Operational Resilience

• Support the Important Business Service Owners (BSOs) by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles.
• Provide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops.

Regulatory

• Ensure compliance with applicable, local regulation and HSBC guidelines, making sure to employ the higher standard of controls

Customers / Stakeholders

• Maintain relationships with regulators and industry bodies to enable an effective overview of current and/or future threats

Operational Effectiveness & Control

• Understand the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology

To be successful you will need

• Experience in risk or control management
• Subject matter expert and proven track record in managing a Business Continuity Programme
• Significant experience in managing Incidents, training senior executives and facilitating crisis exercises
• Deep understanding of globally leading and local regulatory requirements related to Business Continuity and Incident Management
• Professional certification in Business Continuity a significant advantage
• Ability to translate global, regional and local priorities to direct local activities

Opening up a world of opportunity

Visit http://www.hsbc.com/careers for more information.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.