Senior Manager / Associate Director (Hostel Admission Services)

National University of Singapore; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Senior Manager / Associate Director for Hostel Admission Services. The ideal candidate will oversee hostel admission operations, manage a team, and ensure efficient student accommodation solutions. Responsibilities include handling communications, budget planning, and team development. The role requires a university degree and at least 5 years of managerial experience, strong data management skills, and a commitment to customer service. Candidates should be adaptable and demonstrate excellent leadership abilities.

Qualifications

• At least 5 years of managerial experience in people management and administration.
• Strong analytical and excellent process skills.
• Commitment to customer service and continuous quality improvement.

Responsibilities

• Oversee the full spectrum of hostel admission operations.
• Manage communications and publicity with stakeholders.
• Lead and develop a team through coaching and mentoring.
• Collaborate with Housing Services for alternative housing options.
• Plan and manage the section's annual budget.

Skills

People management

Communication

Data management

Leadership

Analytical skills

Microsoft Excel

Education

University degree

Job description

Senior Manager / Associate Director (Hostel Admission Services)

The Section Head of Hostel Admission Services (HAS) leads day‑to‑day operations of the Section, manages a team to deliver quality and efficient hostel admission services, oversees processes and policies, and provides data‑driven reports to support senior management decision‑making. The Section Head works closely with NUS partners and external stakeholders to ensure that student housing needs are met effectively and strategically.

Responsibilities

• Administration – Oversee the full spectrum of hostel admission operations, including processing applications during housing exercises, review and refine housing schemes, coordinate with NUS partners, provide advisory inputs, support University‑wide initiatives, implement the annual workplan, and deliver timely reports.
• Communications and Publicity – Manage correspondences and communications with stakeholders, oversee periodic updates of content hosted on website and application portal, conduct housing briefings to prospective students, and prepare the allocation quota annually.
• People & Team Management – Lead, motivate, develop a team through coaching, mentoring and career development, coordinate and distribute tasks, and ensure staff are trained in policies and procedures.
• Off‑Campus Housing – Collaborate with Housing Services to ensure quality alternative housing options for NUS students.
• Finance & Procurement – Plan and manage the section’s annual budget effectively and ensure all procurement activities comply with University Procurement Policies.
• Other duties may be assigned.

Qualifications

• University degree with at least 5 years of managerial experience in people management and administration.
• Analytical, excellent process, communication and interpersonal skills.
• Excellent data management and advanced Microsoft Excel skills.
• Strong work ethics and integrity.
• Strong leadership, organisation, problem solving and planning skills.
• Commitment to customer service and a continuous quality improvement focus.
• Demonstrate ability as a leader and team player (adaptable, cooperation, ‘can‑do’).

More Information

Location: Kent Ridge Campus

Organization: Office of Student Affairs

Department: Hostel Admission Services

Employee Referral Eligible: Yes

Job requisition ID: 30645