Senior Manager / Assistant Director, Network (ITSS) (3 years renewable contract)

Lead the network operations team supporting the daily requirements to deliver Wired Network (LAN/WAN), Wireless Network, Voice services to support A*STAR’s Corporate and Scientific business requirements.

Other responsibilities include but not limited to:

• Lead and manage the delivery of network services and initiatives for A*STAR.
• Ensure the smooth and reliable network operation for fulfilling business objectives and processes.
• Implement solution in an enterprise network infrastructure and participate in network related audit activities. Involved in the full spectrum of project activities, including technical design, conduct Proof-of-Concepts (POCs), project management, engineering & integration, and acceptance testing & commissioning.
• Liaise with all relevant internal and external parties to ensure timely completion and implementation of projects in line with requirements, schedule, and budget.
• Collaborate with executive management and department leaders to assess near- and long-term network capacity needs or business requirements.
• Drive efforts to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
• Participate and lead problem resolution and root cause analysis.
• Perform analysis on network and gather insights on performance leading to potential planning and driving of network improvement initiatives.
• Take initiative to proactively discover and remediate deficiencies in network solutions, both deployed and in design phase.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the IT industry.
• Able to lead, design and develop network and customize network solutions to meet business and/or users’ requirements.
• Responsible to technically lead and manage multiple network projects.
• Comfortable and proficient in drafting network diagram and documentation.

Qualifications and Skills

• Degree in Information Technology (or equivalent).
• Network certification (CCNP/CCIE) is mandatory.
• At least 8 years of strong knowledge with in-depth hands-on experience in core network technologies such as routing & switching, wireless and voice.
• Knowledge on LAN, WAN & Wireless, switching & routing technologies (such as VLAN, STP, VRF, OSPF, BGP, etc.), MPLS, IPv6, Multicast, L3VPN, QoS, Cos/DSCP, DNS/DHCP, NAC is required.
• Knowledge and experience on SD Access, SD-WAN, Cloud & Network Automation will be an added advantage.
• Strong communications and written skills.
• Excellent problem-solving skills in a multi-tasking, fast-paced and complex work environment.
• Ability to work as a team and independently with minimum supervision.
• At least 5 years of experience leading a network operations team supporting above 1000 users.