Senior Manager / Assistant Director (CGQ)

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking a Senior Manager / Assistant Director in Clinical Governance & Quality. This role involves managing medico-legal cases, overseeing accreditation processes, and coordinating with diverse stakeholders. Ideal candidates should have at least 10 years of experience in healthcare, including 5 years in a managerial role, as well as proficiency in regulatory frameworks. This position plays a crucial part in ensuring quality and compliance in clinical governance.

Qualifications

• Minimum 10 years of experience in healthcare, with 5+ years in managerial roles.
• Demonstrated experience in medico-legal matters.
• Proficiency in regulatory requirements and clinical governance.

Responsibilities

• Lead medico-legal case management and queries.
• Supervise secretariat support for medical committees.
• Prepare for licensing audits and oversee accreditation processes.
• Guide CGQ editorial team and manage clinical governance information.

Skills

Analytical skills

Problem-solving skills

Decision-making abilities

Written English proficiency

Communication skills

Stakeholder coordination

Education

Degree in relevant field

Job description

Position: Senior Manager / Assistant Director

Department: Clinical Governance & Quality (CGQ)

Job Description:

Reports to: Deputy Director (CGQ), Assistant Chairman, Medical Board (ACMB, Clinical Quality & Value) and Chairman Medical Board (CMB)

Job Responsibilities:

Medico-legal Case Management and Legal Affairs

• Lead end-to-end management of medico-legal queries and cases including MHCTA processes, Coroner's Inquiries, medical negligence suits, court proceedings, police investigations, and insurance claims.
• Liaise with hospital legal counsels as the Single-Point-Of-Contact and provide strategic guidance to clinical and administrative stakeholders on medico-legal risk and regulatory implications.

Clinical Governance & Committee Support

• Lead and supervise team in coordinating secretariat support for key medical committees (Clinical Ethics Committee, Medical Accreditation & Credentialing Committee, Clinical Board, doctors' meetings).
• Oversee Medical Officer Posting Exercise (MOPEX) coordination and doctors' orientation programmes and supervise staff implementation of Medical Board Work Instructions.

Regulatory Compliance & Accreditation

• Lead preparation for MOH Hospital Licensing audits whilst supervising staff on hospital-wide accreditation process.
• Oversee the tracking of MHCTA patients transferred to general hospitals, and quarterly unscheduled Visitors Board review of MHCTA patients.

Stakeholder Engagement & Communication

• Provide supervision and guidance to the CGQ editorial team of CMB’s Message (monthly e-publication) and "Speak Your Mind" feedback platform.
• Oversee the maintenance of up-to-date, accurate clinical governance related information on Intranet and doctors’ directories.

General / Other Duties as Assigned

• Perform other duties as assigned by the Assistant Chairman, Medical Board (Clinical Quality & Value) and the Deputy Director of CGQ.

Requirements:

Competency

1. Strong analytical, problem-solving, and decision-making abilities.
2. Superior written and spoken English.
3. Ability to work independently and coordinating with diverse stakeholders.

Educational and Professional Requirements

1. Degree holder with minimum 10 years in the healthcare sector with at least 5 years in a managerial or supervisory role.
2. Demonstrated experience in medico-legal matters (compulsory).
3. Proficiency in navigating medico-legal frameworks, incident reporting, and regulatory requirements.
4. Prior exposure to clinical governance and/or medical affairs functions, licensing/audit activities and hospital accreditation processes (e.g., JCI) is highly desirable.

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.