Senior Manager, AIO Innovation Office (Contract)

NUHS@Home; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

National University Health System in Singapore is seeking a Senior Manager of Cloud Operations to lead strategic and operational management of enterprise cloud platforms supporting digital, data and AI initiatives.

You will drive platform reliability, security and scalability across hybrid environments, oversee incident and problem management, and coordinate with clinical and IT stakeholders to enable AI/ML and streaming workloads.

Qualifications

• 8–12+ years of IT experience with leadership experience.
• Experience managing enterprise-scale production platforms in regulated environments.
• Strong knowledge of Kubernetes, Docker, AWS, Linux.
• Experience with incident and problem management and ITIL frameworks.

Responsibilities

• Lead cloud operations across Synapxe and NUHS environments.
• Govern Kubernetes and container platform practices at scale.
• Oversee major incident and problem management including RCA.
• Ensure reliability of cloud, data streaming, and AI/ML platforms.
• Maintain security, compliance, and audit readiness per MOH/Synapxe policies.
• Coordinate with stakeholders and vendors across teams.

Skills

Kubernetes

AWS

Docker

Hybrid cloud

Linux

CI/CD tooling

Observability/Monitoring

ITIL service management

Stakeholder management

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree in Computer Science / Computer Engineering / Information Technology

Tools

Kafka

Infrastructure as Code

Terraform/CloudFormation

CI/CD tools

Monitoring tools

Job description

Job ID: 10223

Job Function: Administration

Institution: National University Health System

Overview

As a Senior Manager in Cloud Operations, you will lead the strategic and operational management of enterprise cloud platforms supporting NUHS’ digital, data and AI initiatives. You will drive platform reliability, security and scalability across hybrid cloud environments, while enabling AI/ML, data streaming and mission‑critical healthcare use cases.

Job Responsibilities

• Lead enterprise cloud operations across Synapxe-managed and NUHS-managed environments, including operating model, SLAs and service management processes.
• Provide governance for Kubernetes, container platforms and platform engineering practices at enterprise scale.
• Lead major incident, problem and service management for critical outages, including RCA and service improvement plans.
• Ensure operational readiness and reliability of cloud, data streaming and AI/ML platforms.
• Maintain security, compliance and audit readiness in line with MOH/Synapxe policies, data governance and PDPA requirements.
• Manage stakeholders and vendors across Synapxe platform teams, NUHS business and clinical stakeholders, external vendors and system integrators.

Requirements

• Degree in Computer Science, Computer Engineering, Information Technology, Information Systems or a related discipline.
• 8–12+ years of IT experience, including 3–5+ years in a leadership or management role.
• Experience managing production platforms at enterprise scale, preferably in healthcare, government or regulated environments.
• Strong knowledge of Kubernetes, Docker, cloud platforms preferably AWS and hybrid cloud, Linux and enterprise systems.
• Experience with Kafka or streaming platforms, CI/CD, DevOps tooling, Infrastructure-as-Code, observability and monitoring tools.
• Experience in incident and problem management, 24/7 production support and ITIL or similar service management frameworks.
• Familiarity with security frameworks, compliance requirements, audit processes and documentation standards.
• Strong stakeholder management, communication, decision‑making, analytical and problem‑solving skills.
• Certifications in AWS/cloud architecture, Kubernetes or ITIL/service management are preferred.