Senior Managed Services Operations Lead

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services firm in Singapore seeks a Senior Managed Services Operations Specialist. The role involves managing operational activities, ensuring service delivery meets SLAs, and enhancing client satisfaction. Candidates should possess strong organizational skills, a degree in IT, and have advanced experience in managed services. This is an excellent opportunity to contribute to operational excellence in a dynamic environment.

Qualifications

• Excellent customer service focus is essential.
• Excellent communication skills required.
• Proven ability to solve problems creatively and analytically.
• Ability to work under pressure and adapt to change.

Responsibilities

• Manage the shift roster and monitor all operations metrics.
• Ensure adherence to shift handover processes.
• Handle in-shift escalations from clients.
• Develop improvement plans for operational effectiveness.
• Report service volumes and metrics during client reviews.

Skills

Customer service focus

Communication skills

Organizational skills

Analytical problem-solving

Process improvement

Adaptability

Education

Bachelor's degree in Information Technology or related field

Tools

ITIL certification

Job description

A leading technology services firm in Singapore seeks a Senior Managed Services Operations Specialist. The role involves managing operational activities, ensuring service delivery meets SLAs, and enhancing client satisfaction. Candidates should possess strong organizational skills, a degree in IT, and have advanced experience in managed services. This is an excellent opportunity to contribute to operational excellence in a dynamic environment.