Senior Maid Agency Disputes Lead — Remote

i-Link Manpower Consultancy Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading maid agency in Singapore is seeking an experienced professional to handle employer-helper disputes and ensure compliance with regulations. The ideal candidate will have a minimum of 7 years in the maid agency industry, possess CEI certification, and exhibit strong communication and problem-solving skills. This position involves mentoring junior consultants and assisting in client consultations to uphold service quality and compliance.

Qualifications

• Minimum 7 years of relevant experience in the Singapore maid agency industry.
• Strong capability in managing employer-helper disputes and sensitive communication.
• Excellent understanding of MOM regulations, employment guidelines, and agency operations.

Responsibilities

• Lead and resolve complex employer-helper disputes, serving as the main escalation point.
• Ensure compliance with MOM regulations and maid agency industry standards.
• Provide expert advisory to clients regarding helper selection and placement expectations.

Skills

Dispute resolution

Communication skills

Problem-solving skills

Negotiation skills

Education

CEI certification

Job description

A leading maid agency in Singapore is seeking an experienced professional to handle employer-helper disputes and ensure compliance with regulations. The ideal candidate will have a minimum of 7 years in the maid agency industry, possess CEI certification, and exhibit strong communication and problem-solving skills. This position involves mentoring junior consultants and assisting in client consultations to uphold service quality and compliance.