Senior Loyalty Operations & Platform Lead

NTUC FAIRPRICE CO-OPERATIVE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading retail cooperative in Singapore seeks a skilled professional to oversee loyalty programme operations. The role involves managing the full operational lifecycle, implementing QA processes, and collaborating with various departments to deliver effective loyalty campaigns. Candidates with 6-8 years of experience in loyalty operations and a background in Salesforce platforms are preferred. This role is based in FairPrice Hub, located next to the Joo Koon MRT station.

Qualifications

• 6-8 years in loyalty programme operations or CRM/lifecycle management roles.
• Proven experience in managing QA/QC processes across business and tech teams.
• Hands-on experience with Salesforce Loyalty Cloud or similar platforms.

Responsibilities

• Oversee the full operational lifecycle of the loyalty programme.
• Design and implement quality assurance (QA) processes for loyalty campaigns.
• Track and report on key operational metrics.

Skills

Loyalty programme operations management

Stakeholder management

QA/QC processes

Salesforce Loyalty Cloud

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce Marketing Cloud

Job description

A leading retail cooperative in Singapore seeks a skilled professional to oversee loyalty programme operations. The role involves managing the full operational lifecycle, implementing QA processes, and collaborating with various departments to deliver effective loyalty campaigns. Candidates with 6-8 years of experience in loyalty operations and a background in Salesforce platforms are preferred. This role is based in FairPrice Hub, located next to the Joo Koon MRT station.