Senior Logistics Specialist (Time-critical)

CRANE WORLDWIDE LOGISTICS (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an experienced freight operations specialist to manage customs compliance, optimize shipping routes, and negotiate rates. The ideal candidate has a minimum of 3 years of experience in the logistics or freight industry and possesses strong analytical skills and communication abilities. This role offers opportunities to build relationships with clients and carriers while ensuring operational excellence.

Responsibilities

• Generate and review airline bills, motor carrier bills of lading, and export/import forms.
• Select optimal transport modes for U.S. and Canadian shipments.
• Negotiate rates and service agreements with carriers.
• Liaise with customs brokers to expedite clearances.
• Partner with sales to prepare accurate freight quotes.
• Audit freight invoices for accuracy and discrepancies.
• Act as primary contact for client inquiries and issues.
• Build strong relationships with internal and external partners.
• Undertake special projects as assigned.

Skills

Excellent verbal and written communication skills

Proven capacity to work under pressure

Strong analytical mind with attention to detail

Proficient in TMS/ERP systems and Microsoft Office

Client-focused proactive attitude

Quick learner with excellent memory recall

Education

Minimum of 3 years’ experience in freight operations or logistics

At least 2 years’ experience with motor carriers or freight forwarders

Job description

Key Responsibilities

• Documentation & Compliance: Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork. Maintain accurate records to meet corporate standards and regulatory requirements.
• Shipment Routing & Optimisation: Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments. Analyse cost-time trade-offs to balance service levels with budget objectives.
• Rate Negotiation & Carrier Management: Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx). Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
• Brokerage Coordination: Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments. Troubleshoot and resolve brokerage issues to avoid delays or penalties.
• Sales Support & Quoting: Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers. Empower sales teams with timely shipping insights and potential cost-saving strategies.
• Freight Bill Auditing: Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges. Track audit outcomes and contribute to ongoing cost-control initiatives.
• Customer Service & Issue Resolution: Act as the primary point of contact for client inquiries and shipment status updates. Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
• Relationship Management: Build and maintain strong, trust-based relationships with internal teams and external partners. Consistently deliver exceptional service to strengthen customer loyalty.
• Other Duties: Undertake special projects and continuous-improvement initiatives as assigned by management.

Skills & Abilities

• Excellent verbal and written communication skills, as well as intuitive listening and problem-solving abilities.
• Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
• Strong analytical mind with meticulous attention to detail.
• Proficient in TMS/ERP systems and the Microsoft Office suite.
• Client-focused, proactive attitude with a proven record of delivering service excellence.
• Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.

Education & Experience

• Minimum of 3 years’ experience in freight operations, logistics, or a related field.
• At least 2 years’ practical experience with motor carriers, freight forwarders, or express couriers.