Senior Logistics Specialist (Time-critical)

Crane Worldwide Logistics (S) Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A logistics company in Singapore is seeking an experienced freight operations specialist. The role involves managing shipment documentation, optimizing transport modes, negotiating rates, and providing exceptional customer service. Candidates should have a minimum of 3 years in freight operations and a proactive, client-focused attitude. Strong communication skills and proficiency in logistics software are essential.

Qualifications

• Strong capability to manage multiple priorities in fast-paced settings.
• Ability to investigate service failures and propose corrective actions.

Responsibilities

• Generate and review necessary documentation for shipments.
• Select the optimal mode of transport for shipments.
• Negotiate rates and monitor carrier performance.
• Liaise with customs brokers for import documentation.
• Provide timely customer service and issue resolution.
• Build and maintain strong relationships with partners.

Skills

Excellent verbal and written communication skills

Problem-solving abilities

Ability to work under pressure

Strong analytical mind

Proficient in TMS/ERP systems

Client-focused attitude

Quick learner

Education

Minimum of 3 years’ experience in freight operations or logistics

At least 2 years’ experience with motor carriers or freight forwarders

Tools

Microsoft Office Suite

Job description

Key Responsibilities

Documentation & Compliance

• Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.

• Maintain accurate records to meet corporate standards and regulatory requirements.

Shipment Routing & Optimisation

• Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.

• Analyse cost-time trade-offs to balance service levels with budget objectives.

Rate Negotiation & Carrier Management

• Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).

• Monitor carrier performance and recommend partnerships that drive cost savings and reliability.

Brokerage Coordination

• Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.

• Troubleshoot and resolve brokerage issues to avoid delays or penalties.

Sales Support & Quoting

• Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.

• Empower sales teams with timely shipping insights and potential cost-saving strategies.

Freight Bill Auditing

• Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.

• Track audit outcomes and contribute to ongoing cost-control initiatives.

Customer Service & Issue Resolution

• Act as the primary point of contact for client inquiries and shipment status updates.

• Investigate service failures or complaints, propose corrective actions, and ensure follow-through to achieve client satisfaction.

Relationship Management

• Build and maintain strong, trust-based relationships with internal teams and external partners.

• Consistently deliver exceptional service to strengthen customer loyalty.

Other Duties

• Undertake special projects and continuous-improvement initiatives as assigned by management.

Skills & Abilities

• Excellent verbal and written communication skills, as well as intuitive listening and problem-solving abilities.

• Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.

• Strong analytical mind with meticulous attention to detail.

• Proficient in TMS/ERP systems and the Microsoft Office suite.

• Client-focused, proactive attitude with a proven record of delivering service excellence.

• Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.

Education & Experience

• Minimum of 3 years’ experience in freight operations, logistics, or a related field.

• At least 2 years’ practical experience with motor carriers, freight forwarders, or express couriers.