Senior Learning & Development Executive

JEN Singapore Tanglin; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading hospitality organization in Singapore is seeking a Learning & Development professional to manage training programmes and support employee engagement. The ideal candidate will have a relevant degree and 3–5 years of experience in a similar role. Responsibilities include facilitating training sessions, evaluating training effectiveness, and fostering a positive workplace culture through engagement initiatives.

Qualifications

• At least 3–5 years of experience in Learning & Development, preferably within the hospitality or service industry.
• Proven ability to conduct stand-up training and orientation sessions confidently and effectively.
• Culturally sensitive with ability to engage a diverse, multicultural workforce.

Responsibilities

• Ensure timely execution and compliance with all mandatory core training programmes.
• Conduct engaging in-house training sessions to strengthen employees' knowledge.
• Oversee the maintenance and updates of training records on Shang Academy.

Skills

Conduct stand-up training and orientation sessions

Strong facilitation skills

Interpersonal skills

Knowledge of adult learning principles

Organisational skills

Project management skills

Education

Diploma/Degree in Human Resources, Hospitality Management, Business Administration

Tools

MS Office

E-learning platforms

Job description

Responsibilities

• Ensure timely execution and compliance with all mandatory core training programmes as per Shangri-La Group standards.
• Conduct engaging in‑house Shangri-La training sessions to strengthen employees’ knowledge, skills, and understanding of the Group’s culture, values, and service standards, supporting collaboration, colleague engagement, and overall organisational excellence
• Conduct engaging and informative Orientation programmes for all new joiners to ensure a strong start to the employee journey.
• Oversee the maintenance and updates of training records and modules on Shangri-La Academy (Shang Academy), ensuring learning data is up‑to‑date and audit‑ready.
• Collaborate with department heads and HR team to identify training needs and deliver tailored learning solutions that support operational performance and service standards.
• Ensure the training component of onboarding is conducted effectively and all new hires meet learning and compliance milestones within required timeframes.
• Develop and maintain the hotel’s Annual Training Calendar, ensuring training sessions are effectively scheduled, delivered, and documented.
• Evaluate training effectiveness through feedback, performance indicators, and post‑training assessments, proposing improvements when needed.
• Manage training logistics including venue setup, materials preparation, and coordination with internal/external trainers.
• Ensure training budget is tracked and optimised, and relevant training expenses are processed accurately and timely.
• Act as the Learning & Development representative during audits, providing documentation and support for all training‑related matters.
• Foster a learning culture by promoting self‑directed learning, e‑learning tools, and knowledge‑sharing initiatives across departments.
• Maintain strong partnerships with training vendors, government agencies (e.g., SkillsFuture), and industry partners for training grants, learning resources, and external programmes.
• Liaise with external institutions such as universities and polytechnics on internship placements; manage intern onboarding, engagement, and evaluations in partnership with HR and department managers.
• Drive employee engagement initiatives and take overall lead in executing property‑wide activities that foster a positive and motivated workplace culture.
• Manage and execute internal and external recognition programmes (e.g., Star of the Month, long service awards, national‑level recognition) to celebrate employee contributions.
• Take full ownership of planning and executing monthly hotel birthday celebrations – Moment of Joy (MOJ) – ensuring a memorable and consistent experience for all staff.
• Support HR in cross‑functional projects, employee experience initiatives, and other duties as assigned to enhance overall HR service delivery.

Requirements

• Diploma/Degree in Human Resources, Hospitality Management, Business Administration, or related field.
• At least 3–5 years of experience in Learning & Development, preferably within the hospitality or service industry.
• Proven ability to conduct stand‑up training and orientation sessions confidently and effectively.
• Strong facilitation, presentation, and interpersonal skills.
• Knowledge of adult learning principles and training methodologies.
• Proficiency in MS Office; familiarity with e‑learning platforms an advantage.
• Excellent organisational and project management skills.
• Ability to evaluate training effectiveness and prepare reports for management review.
• Passion for people development and service excellence.
• Energetic, engaging, and approachable with a hands‑on attitude.
• Culturally sensitive with ability to engage a diverse, multicultural workforce.