Senior L2 App Support Lead — Global Enterprise Ops

GIC Private Limited; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading global investment firm in Singapore is seeking an experienced L2 Application Support Lead. In this role, you will provide support for enterprise applications, ensuring minimal downtime and collaborating across various teams. The ideal candidate has over 5 years of experience in application support, a strong understanding of incident management, and a proactive approach. This position offers a permanent contract with a flexible working model.

Benefits

Flexible working arrangement

Diverse and inclusive environment

Qualifications

• 5+ years of experience in Application Support or similar roles.
• Solid understanding of incident management and escalation protocols.
• Proficiency in troubleshooting SaaS applications.

Responsibilities

• Provide application support for SaaS and custom-built applications.
• Collaborate with cross-functional teams for system functionality.
• Monitor system health and performance to resolve incidents.

Skills

Incident management

Root cause analysis

SaaS troubleshooting

Data stewardship

Communication

Prioritization

Education

Bachelor’s Degree in Computer Science, Information Technology, or related field

Tools

Datadog

SQL

Excel

Job description

A leading global investment firm in Singapore is seeking an experienced L2 Application Support Lead. In this role, you will provide support for enterprise applications, ensuring minimal downtime and collaborating across various teams. The ideal candidate has over 5 years of experience in application support, a strong understanding of incident management, and a proactive approach. This position offers a permanent contract with a flexible working model.