(Senior) Key Account Manager

WEICHAI SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

A leading technology firm in Singapore is looking for an experienced Key Account Manager to develop and manage strategic customer relationships. This role requires expertise in client acquisition, contract negotiation, and building long-term partnerships. The ideal candidate will have a Bachelor's degree in Business or related fields and 5–8 years of B2B sales experience, preferably with large clients in the Data Centre industry. Fluency in English and Mandarin is a must.

Qualifications

• Minimum 5–8 years of experience in key account management or B2B sales.
• Experience with large or strategic clients in Data Centre or related technology industries.
• Proven track record in client acquisition and long-term relationship management.

Responsibilities

• Develop and manage strategic customer relationships.
• Identify, acquire, and manage key accounts.
• Engage with customers early in project development to influence design.
• Lead commercial discussions and negotiate pricing.
• Oversee preparation and execution of sales contracts.

Skills

Client acquisition

Contract negotiation

Relationship management

Business acumen

Fluency in English and Mandarin

Education

Bachelor’s degree or above in Business, Marketing, or related field

Job description

Overview

The Key Account Manager is responsible for developing and managing strategic customer relationships to achieve business growth and long-term partnership objectives. This role focuses on key client acquisition, relationship management, early project engagement, and contract execution, ensuring customer satisfaction and business profitability.

Key Responsibilities

An experienced sales professional who is proactive, analytical, and results-oriented — capable of understanding complex customer needs, translating them into actionable sales strategies, and coordinating cross-functional teams to deliver optimal solutions. He / she must demonstrate commercial acumen, professionalism, and resilience in handling high-value clients and long sales cycles.

Key Account Development

• Identify, acquire, and manage key accounts to expand business opportunities and strengthen market presence.
• Develop customized sales strategies and account plans tailored to major clients.

Customer Relationship Management

• Build and maintain strong, long-term client relationships through continuous engagement and trust-building.
• Serve as the primary point of contact for key clients, ensuring smooth communication and issue resolution.

Early Project Involvement (Upstream Influence)

• Engage with customers early in the product or project development phase to influence design, specifications, and decision‑making.
• Coordinate with internal technical and product teams to align solutions with customer needs.

Business Negotiation and Quotation Management

• Lead commercial discussions, negotiate pricing, and ensure competitive yet profitable quotations.
• Collaborate with internal teams to prepare proposals, costings, and sales documentation.

Contract Management

• Oversee the preparation, review, and execution of sales contracts in compliance with company policies.
• Monitor contract performance and ensure fulfilment of obligations.

Cross‑Functional Collaboration

• Work closely with the Sales, Marketing, and Technical teams to deliver comprehensive customer solutions.
• Provide feedback and market insights to support product strategy and business planning.

Requirements

• Bachelor’s degree or above in Business, Marketing, or related field.
• Minimum 5–8 years of experience in key account management or B2B sales, preferably with exposure to large or strategic clients within the Data Centre or related technology industries.
• Proven track record in client acquisition, contract negotiation, and long‑term relationship management.
• Strong business acumen and strategic thinking.
• Excellent communication, presentation, and negotiation skills.
• Fluent in English and Mandarin.
• Willing to travel as required.