Senior ITIL Problem Manager – Banking Ops (ServiceNow)

Quesscorp Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading operational management firm in Singapore seeks an experienced Incident/Problem Manager. Responsibilities include investigating service incidents, managing problem records, and ensuring effective reporting. Ideal candidates will have over 6 years in the role, strong ITIL skills, and experience in a banking environment. This role offers a collaborative work environment focusing on operational excellence.

Qualifications

• Minimum 6 years of experience in Incident/Problem Manager Role.
• Detailed knowledge of ITIL Incident and Problem Management processes.
• Experience working in a banking environment.
• Ability to work effectively with diverse teams.

Responsibilities

• Participate in post mortem meetings.
• Drive investigations to identify root causes and service improvements.
• Manage problem record lifecycle to ensure tracking to resolution.
• Provide necessary reporting and drive resolutions.

Skills

Incident Management

Problem Management

ITIL Processes

Change Management

Coordination

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

Job description

A leading operational management firm in Singapore seeks an experienced Incident/Problem Manager. Responsibilities include investigating service incidents, managing problem records, and ensuring effective reporting. Ideal candidates will have over 6 years in the role, strong ITIL skills, and experience in a banking environment. This role offers a collaborative work environment focusing on operational excellence.