Senior IT & Workplace Services Specialist (Perm, Private Bank)

GMP Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading corporate services provider in Singapore is seeking an experienced IT Support Specialist. The role involves providing Level 1 and Level 2 support for end users, particularly for executives. Applicants should possess a Bachelor’s degree and a minimum of 5 years IT support experience, particularly in high-performance environments. Ideal candidates will have expertise in VDI, Workspace One, and Microsoft Suite. This opportunity is exclusive to Singapore citizens.

Qualifications

• Minimum 5 years of relevant IT support experience, preferably in a financial services environment.
• Expertise with VDI, Workspace One, Windows OS, M365, MS Teams.
• Proven ability to provide white-glove support to senior management.

Responsibilities

• Provide timely, high-quality Level 1 and Level 2 support for end users.
• Deliver proactive support for executives both onsite and remotely.
• Manage local facility services and ensure compliance.

Skills

IT support

Windows OS

M365

MS Teams

VDI

Workspace One

Education

Bachelor’s degree in Computer Science or related discipline

Job description

Responsibilities

Provide timely, high-quality Level 1 and Level 2 support for end users, ensuring all incidents and requests are resolved with professionalism and precision.

Deliver discreet, responsive, and proactive support for executives and high-profile users, both onsite and remotely.

Oversee the setup, configuration, and troubleshooting of PCs, trading phones, virtual desktops, mobile devices, printers, and key business applications (Windows OS, M365, MS Teams, Office Suite).

Maintain accurate IT and logistics inventories, apply system updates and security patches promptly, and uphold data integrity across all platforms.

Perform routine administration of Active Directory, print services, VDI environments, and Workspace One.

Partner with Corporate IT and Logistics teams to execute technology and facility projects, ensuring alignment with global standards and timelines.

Coordinate with HR and hiring managers to ensure smooth transitions, including account provisioning, workspace setup, and office access.

Manage local facility services such as lighting, HVAC, electrical systems, cleaning, and safety compliance, ensuring a secure and well-maintained work environment.

Identify opportunities to enhance support efficiency, user experience, and workplace effectiveness.

Requirements

Bachelor’s degree or diploma in Computer Science, Information Technology, or a related discipline.

Minimum 5 years of relevant IT support experience, ideally within a financial services or high-performance corporate environment.

Demonstrated expertise with VDI, Workspace One, Windows OS, M365, MS Teams, and mobile device management.

Proven ability to provide white-glove support to senior management and C-suite executives, with strong judgment and confidentiality.

Strong ownership mindset — able to work independently while maintaining collaboration with regional and global teams.

** This Singapore-based position is opened to Singaporeans only.