Senior IT Technician

BIDSVENTURE GLOBAL HOLDING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech support company in Singapore is seeking an IT Support Specialist with over 5 years of experience. The role focuses on providing advanced support for macOS and iOS devices, managing Jamf for device provisioning, and administering identity management platforms like Okta. Strong communication and problem-solving skills are essential, along with the ability to work independently. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 5+ years of IT support/operations experience, ideally in a standalone or small-team setup.
• Strong expertise in Apple environments (macOS, iOS) and Jamf administration.
• Experience with Okta or similar IAM/SSO platforms.

Responsibilities

• Provide first-line and advanced support for macOS and iOS devices.
• Administer Jamf for device provisioning and management.
• Manage and troubleshoot local office network, Wi-Fi, and VPN connections.

Skills

IT support/operations experience

Apple environments (macOS, iOS)

Jamf administration

Okta or IAM/SSO platforms

Google Workspace or Lark administration

Networking basics

Communication skills

Problem-solving skills

Tools

Jamf

Okta

Jira Service Management

Job description

Key Responsibilities

End-User Support & Device Management

• Provide first-line and advanced support for macOS and iOS devices.
• Administer Jamf for device provisioning, compliance, and lifecycle management.
• Troubleshoot hardware/software issues independently; escalate to vendors only when necessary.
• Manage IT asset inventory and procurement (laptops, monitors, peripherals, mobile devices).

Identity & SaaS Administration

• Administer Okta for user lifecycle management, SSO, and MFA.
• Manage collaboration and productivity platforms (Lark, Google Workspace, other SaaS).
• Support Jira Service Management for ticketing, tracking, and basic automation.
• Ensure access and permissions align with company policies.

Office IT & Infrastructure

• Manage and troubleshoot local office network, Wi-Fi, and VPN connections.
• Coordinate with ISPs and hardware vendors for installation, upgrades, and troubleshooting.
• Support meeting room technologies, printers, and other office equipment.
• Maintain security and compliance of office IT systems.

Operations & Process

• Document IT procedures, device setup guides, and troubleshooting steps.
• Handle user onboarding/offboarding end-to-end.
• Monitor IT service levels and proactively prevent recurring issues.
• Recommend improvements for scalability as the business grows.

Key Skills & Qualifications

• 5+ years of IT support/operations experience, ideally in a standalone or small-team setup.
• Strong expertise in Apple environments (macOS, iOS) and Jamf administration.
• Experience with Okta or similar IAM/SSO platforms.
• Familiarity with Google Workspace and/or Lark administration.
• Knowledge of SaaS tools and ITSM platforms (preferably Jira Service Management).
• Solid understanding of networking basics (Wi-Fi, routers, firewalls, VPNs).
• Ability to work independently and manage external vendors/consultants.
• Excellent communication and problem-solving skills.