Senior IT Support Officer

ONYX SG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable energy and commodities trading MNC is seeking a Senior IT Support Officer in Singapore. The role involves providing technical support to over 100 users, managing IT inventory, and participating in cybersecurity activities. Ideal candidates should have a Diploma/Degree in IT and experience in helpdesk roles, with proficiency in Windows OS and Microsoft Office 365. This is an opportunity to join a stable organization and engage in digital initiatives.

Qualifications

• Minimum 2 years of L1 helpdesk or IT support experience.
• Certifications like CompTIA A+ or Security+ are advantageous.
• Hands-on experience with Microsoft Intune, Azure AD, and SharePoint Online preferred.

Responsibilities

• Provide frontline technical support to over 100 users.
• Handle end-user device setup and troubleshooting.
• Support cybersecurity activities such as patching and MFA enforcement.

Skills

Windows OS proficiency

Microsoft Office 365

Basic troubleshooting

JIRA knowledge

Education

Diploma/Degree in IT or Computer Science

Tools

Microsoft Intune

Azure Active Directory

SharePoint Online

Job description

Our client, a reputable energy and commodities trading MNC, is seeking a Senior IT Support Officer to provide frontline technical support to over 100 users in the Singapore office. This role will handle end-user device setup (Windows laptops/desktops and iPhones), daily troubleshooting, software installation, and basic hardware diagnostics. The individual will also support IT inventory management, onboarding/offboarding processes, and ensure accurate documentation of assets.

Reporting to the Senior IT Manager, the Senior IT Support Officer will assist with Microsoft Intune and Azure Active Directory for device enrollment, configuration profiles, user management, and basic Conditional Access setup. The role will also support SharePoint Online maintenance, including updates to intranet content, permissions, and site structure. In addition, the individual will contribute to cybersecurity activities such as patching support, phishing escalation, and enforcing MFA and password policies. There will be opportunities to participate in digitalization initiatives and ad-hoc IT projects to enhance corporate workflows.

Successful candidates can expect to join a stable and collaborative organization within the trading sector.

REQUIREMENTS:

• Diploma/Degree in IT, Computer Science, or related fieldAt least 2 years of L1 helpdesk or IT support experienceStrong proficiency with Windows OS, Windows 11, and Microsoft Office 365 (mandatory)
• Certifications such as CompTIA A+ or Security+ are advantageous
• Hands-on experience with Microsoft Intune, Azure AD, and SharePoint Online preferred
• Able to perform basic troubleshooting, RCA, and resolve issues without standard SOPs
• Knowledge of JIRA and Power Automate/Power BI is a plus