Senior IT Support Engineer (Warehouse Systems & Logistics) (ID - 687842)

PERSOL; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company in aerospace industry in Singapore seeks a Senior IT Support Engineer to manage and troubleshoot IT systems in warehouse operations. You will oversee the product lifecycle and collaborate with teams locally and in Europe. The role requires a Bachelor’s degree in IT or Computer Science, 5 years of experience in IT operations, and familiarity with project management methodologies. A dynamic and hands-on role focusing on continuous improvement, service delivery, and stakeholder engagement.

Qualifications

• Minimum 5 years’ experience in IT operations or support.
• Proven experience in continuous improvement.
• Familiarity with both waterfall and agile methodologies.
• ITIL Foundation certification (v3 or v4) is required.

Responsibilities

• Manage application/product lifecycle for warehouse IT systems.
• Collaborate with local and European teams to support products.
• Provide troubleshooting for local warehouse IT systems.
• Drive continuous improvement initiatives.
• Ensure high-quality service delivery within SLAs.
• Promote digital culture within the team.

Skills

Stakeholder management

Collaboration

Logistics knowledge

Project management

Service management

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Position Title: Senior IT Support Engineer (Warehouse Systems & Logistics)

Work Type: 100% onsite (Work In Office)

Shift: Potential hours 6 am–3 pm or 8:30 am–5:30 pm

About the Role

We are seeking a Senior IT Support Engineer to manage technical and digital products within our aerospace‑industry operations (Singapore). The role will be hands‑on in supporting warehouse, supply‑chain, customer‑orders, tools & repair services, transportation, quality and other operational domains — with a primary focus on warehouse systems (e.g., automated storage, vertical storage, transport management systems, handheld scanners and related technologies).

You’ll oversee the full lifecycle of products/applications — from conception and design through industrialization, operation and retirement — including coordination of cross‑functional teams.

Key Responsibilities

• Manage the application/product lifecycle for information‑management systems: coordinate multi‑functional teams to develop, deploy and operate solutions that meet operational SLAs.

• Collaborate with business functions locally (Singapore) and with counterparts in Europe to design, develop, deploy and support a portfolio of products/applications.

• Provide hands‑on troubleshooting for local warehouse‑IT systems (automated storage, transport, handheld scanners, etc.).

• Drive continuous improvement initiatives: challenge the status quo to simplify and deliver value, manage incident resolution and escalation.

• Ensure high‑quality service delivery within defined SLAs; monitor performance, prepare and present key‑indicator reports.

• Promote a digital culture and modern ways of working within the Information‑Management team; enable stakeholders to adopt agile and waterfall methodologies appropriately.

• Educate, influence and support stakeholders in the deployment and support of products/applications.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science or equivalent.

• Minimum 5 years’ experience in IT operations, support or front‑office IT role.

• Proven experience in continuous improvement and transformation.

• Familiarity with both waterfall and agile project‑management approaches.

• ITIL Foundation certification (v3 or v4).

• Strong stakeholder‑management, collaboration and coordination capabilities.

• Good knowledge of logistics / warehousing processes.

• Experience with call‑centre/contact‑centre solutions is a plus.

• Skills in project and service‑management.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.