Senior IT Support Engineer — Global Firm (1st/2nd Line)

Ambition Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global law firm is looking for a Senior IT Support Engineer to join its Singapore office. This role involves delivering first-line and second-line IT support while managing service requests and communicating effectively with users. The ideal candidate will have a degree in Computer Science, at least 3 years of IT support experience, and strong skills in customer service and various IT tools including Windows, Microsoft Office, and ITIL practices. Familiarity with law firms is a plus.

Qualifications

• Minimum of 3 years of IT support experience in a similar capacity.
• Strong customer service and soft skills.
• Experience with ITIL practices.

Responsibilities

• Deliver telephone and onsite IT support.
• Manage service requests and incidents via logging systems.
• Collaborate with global IT teams for issue resolution.
• Contribute to ITIL-aligned processes.
• Support the development of team capabilities.

Skills

Customer service skills

Proficiency in Windows 10/11

Proficiency in Microsoft Office

Knowledge of VPN

ITIL knowledge

Education

Degree in Computer Science or equivalent

Tools

Active Directory

Remote Exchange Console

Job description

A global law firm is looking for a Senior IT Support Engineer to join its Singapore office. This role involves delivering first-line and second-line IT support while managing service requests and communicating effectively with users. The ideal candidate will have a degree in Computer Science, at least 3 years of IT support experience, and strong skills in customer service and various IT tools including Windows, Microsoft Office, and ITIL practices. Familiarity with law firms is a plus.