Senior IT Engineer

POKKA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a Senior IT Engineer – End-User Computing to assist in technical services and support operations for all end-user devices. This role includes providing EUC support, managing inventory and assets, conducting incident management, and working collaboratively on infrastructure projects. Ideal candidates should have proficiency in Microsoft Active Directory and Microsoft 365 administration, as well as strong communication skills.

Qualifications

• Proven experience supporting multi-site environments with diverse user groups.
• Skilled in evaluating and proposing improvements on EUC equipment.
• Experience with vendor management for infrastructure-related projects.

Responsibilities

• Provide EUC support to users, including laptops, mobile devices, and Office applications.
• Manage EUC inventory and fixed assets life cycle.
• Oversee incident and problem management.

Skills

Microsoft Active Directory administration

Endpoint protection

Patch management

Software distribution

Mobile device management platforms

Microsoft 365 administration

Strong interpersonal skills

Problem-solving

Job description

Overview

The Senior IT Engineer – End-User Computing (EUC) assists the IT HOD in support operations, technical services, security, and architecture planning for all end-user devices, including laptops, desktops, mobile devices, unified communication systems, and Office applications.

Responsibilities

• Provide EUC Support to users, including laptops, monitors, mobile devices, and Office applications.
• EUC inventory and Fixed assets life cycle management
• Evaluate and propose improvements on EUC equipment
• Incident and problems management
• Server backup, update, maintenance etc.
• Network equipment upgrade, maintenance etc.
• Vendor management for infra-related projects.

Technical Expertise

• Proven experience supporting multi-site environments with diverse user groups.
• Proficient in Microsoft Active Directory administration.
• Skilled in endpoint protection, patch management, software distribution, and mobile device management platforms.
• Experienced in Microsoft 365 administration, including SharePoint, Teams, and related services.
• Solid understanding of current technology trends, and emerging innovations.

Business & Communication Skills

• Strong interpersonal and communication skills, with the ability to engage effectively with internal customers, vendors, and suppliers.
• Capable of managing clear and efficient communication channels, anticipating issues, and resolving them proactively.

Work Approach & Problem-Solving

• Highly organized, with the ability to prioritize tasks and deliver results within resource constraints.
• Forward-thinking, able to anticipate needs and prepare for future requirements.
• Self-motivated and able to work independently under pressure to meet performance and service level commitments.