Senior/Infrastructure Support Executive Lead (Permanent)

GMP Group; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

An industrial equipment supplier in Singapore is seeking an experienced IT professional responsible for administering and configuring infrastructure systems, ensuring network reliability, and providing technical support to users. Candidates should have a Diploma or Degree in Computer Science or Information Technology, with a CCNA certification and at least one year of relevant experience. This role involves working with various network and server technologies, and a strong understanding of cybersecurity is preferred.

Benefits

Company transportation provided from Clementi MRT

Qualifications

• Minimum one year of relevant experience required.
• Knowledge of WAN, LAN, and VPN optimization is crucial.
• Familiarity with TCP/IP, DNS, DHCP, Proxy, and Firewalls preferred.

Responsibilities

• Administer and configure infrastructure systems and applications.
• Ensure backups, recovery plans, and monitoring of system resources.
• Provide technical support for both local and overseas branches.

Skills

Administrative skills

Technical support

Networking expertise

Cybersecurity knowledge

Documentation skills

Education

Diploma or Degree in Computer Science or Information Technology

Certification in CCNA

Tools

Microsoft Server 2012 and later

Microsoft 365

Google Suite

Veeam

VMware

UNIX/Linux

Job description

Responsibilities

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met; Source for products/solutions and vendors/suppliers for required projects.
• Provide technical support to both Local and Overseas branches users over the LAN and WAN without compromising security.
• Draft and update technical documentation such as administration & user guides; Provide L1/L2 support and participate as a team lead or member in projects.

Requirements

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA with minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall & devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux; API/Web Programming and Database Administration is an added advantage

Additional info

• Company industry: Industrial Equipment Supplier
• Location: Pandan area / Clementi (Company transport is provided from Clementi MRT (one way))