Senior Infrastructure Engineer — ITIL, DR & Cloud Automation

Green Link Digital Bank (GLDB); Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Green Link Digital Bank (GLDB) is seeking an experienced IT Infrastructure Support professional in Singapore to gather requirements, manage changes, monitor performance, and ensure high availability of systems. You will handle incident response, root-cause analysis, and disaster recovery planning while aligning with ITIL practices.

The role requires 5+ years in IT infrastructure, strong server/network knowledge, virtualization experience (VMware/Hyper-V), and scripting skills

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum of 5 years of experience in an IT infrastructure support role.
• Strong knowledge of server technologies (Windows Server, Linux), networking (TCP/IP, DNS, DHCP), and virtualization (VMware, Hyper-V).
• Experience with cloud platforms (AWS, Azure) is a plus.
• Technical certifications in cloud and system technologies (e.g., CCNA, Microsoft Azure Administrator Associate, VCP, VMCE, CEH) are advantageous.
• Proficient in scripting and automation tools (PowerShell, Bash, Python).
• Familiarity with ITIL processes and best practices in IT service management.
• Excellent troubleshooting skills with a problem-solving mindset.
• Strong communication and interpersonal skills, with the ability to work collaboratively.
• Motivated team player with attention to detail, capable of working independently as well.

Responsibilities

• Gather business and/or application requirements on the infrastructure, conduct impact analysis, suggest design/re-design to integrate the change into the existing environment.
• Manage systems changes through established change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (e.g., service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Execute service continuity measures, e.g. backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business.
• Manage budget, resources and schedule for system implementation/operation activities; ensure deliverables meet client requirements and quality standards.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
• Ensure the management of systems adhere to ITIL best practices/ITSM and methodologies (e.g., change management, release management, incident management, problem management, configuration management).
• Actively monitor system and network performance, ensuring high availability and reliability of infrastructure components.
• Manage and track IT assets throughout their lifecycle, ensuring accurate documentation and compliance with organizational policies.
• Coordinate and execute patch management processes for systems and applications to safeguard the IT environment against vulnerabilities.
• Collaborate with cross-functional teams to ensure infrastructure changes are planned, tested, and documented according to established change management protocols.
• Generate and analyze performance metrics and reports, proactively identifying areas for improvement and optimization.
• Develop and maintain system monitoring solutions to alert the team of potential issues before they impact operations.
• Provide technical guidance to team members while fostering a collaborative and knowledge-sharing environment.
• Stay abreast of industry trends and emerging technologies to recommend enhancements to our IT infrastructure.

Skills

Strong communication skills

Problem-solving mindset

Team player

Independent worker

Education

Bachelor’s degree in Computer Science or related field

Tools

PowerShell

Bash

Python

VMware

Hyper-V

AWS

Azure

Job description

Green Link Digital Bank (GLDB) is seeking an experienced IT Infrastructure Support professional in Singapore to gather requirements, manage changes, monitor performance, and ensure high availability of systems. You will handle incident response, root-cause analysis, and disaster recovery planning while aligning with ITIL practices.

The role requires 5+ years in IT infrastructure, strong server/network knowledge, virtualization experience (VMware/Hyper-V), and scripting skills