Senior Incident Manager - 24/7 On-Call ITIL Expert

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Systems Engineer to manage incidents and collaborate with diverse teams for effective resolution. The ideal candidate will have a Bachelor's degree in IT and over 5 years of incident management experience. Key responsibilities include overseeing incident lifecycles, facilitating communication, and implementing best practices for continuous improvement. Excellent analytical and communication skills are essential for this role.

Qualifications

• Minimum 5 years of experience in incident management roles.
• Expert-level knowledge of ITIL best practices.
• Strong analytical, decision-making skills under pressure.

Responsibilities

• Oversee and manage the lifecycle of incidents within the organization.
• Facilitate incident resolution calls and coordinate communications.
• Implement best practices and ITSM frameworks to enhance service quality.

Skills

Incident management

ITIL best practices

Analytical skills

Communication skills

Problem-solving abilities

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

JIRA

Job description

A leading recruitment agency in Singapore is seeking a Systems Engineer to manage incidents and collaborate with diverse teams for effective resolution. The ideal candidate will have a Bachelor's degree in IT and over 5 years of incident management experience. Key responsibilities include overseeing incident lifecycles, facilitating communication, and implementing best practices for continuous improvement. Excellent analytical and communication skills are essential for this role.