Senior Incident Commander & Problem Manager

Optimum Solutions (Singapore) Pte Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Optimum Solutions (Singapore) Pte Ltd. is seeking a seasoned Major Incident & Problem Manager to lead high-priority technology incident resolution across our core banking and infrastructure platforms.

You will direct crisis command bridges and ensure rapid service restoration in compliance with ITIL standards. The role requires about 8 years of relevant experience, ITIL certification, and hands-on knowledge of enterprise tools such as ServiceNow, BMC Remedy or BMC Helix.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• 8+ years in MIM and Problem Management in enterprise IT.
• ITIL certification required.
• Experience with enterprise service management platforms.

Responsibilities

• Lead end-to-end major incident management for Sev 1/2.
• Coordinate across engineering, infrastructure, and apps teams.
• Facilitate post-incident reviews and root-cause analysis.
• Monitor KPI dashboards and support regulatory reporting.
• Improve automated alerting and runbook execution.

Skills

Major Incident Management

Problem Management

ITIL

Crisis Communication

Stakeholder Management

KPI Dashboards

Incident Resolution

MTTR Reduction

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

BMC Remedy

BMC Helix

Job description

Optimum Solutions (Singapore) Pte Ltd. is seeking a seasoned Major Incident & Problem Manager to lead high-priority technology incident resolution across our core banking and infrastructure platforms.

You will direct crisis command bridges and ensure rapid service restoration in compliance with ITIL standards. The role requires about 8 years of relevant experience, ITIL certification, and hands-on knowledge of enterprise tools such as ServiceNow, BMC Remedy or BMC Helix.