Senior Immigration Specialist

Meridian Singapore Immigration Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading immigration consultancy in Singapore is seeking an Immigration Specialist to manage immigration cases from initiation to completion. The ideal candidate will have at least one year of immigration experience and strong organizational skills. Responsibilities include documentation preparation, case management, and ensuring compliance with Singapore immigration regulations. Competitive salary and supportive work environment offered.

Benefits

Competitive salary

Performance-based incentives

Opportunities for professional development

Qualifications

• Minimum Certificate or Diploma in Business Administration, HR, or related field.
• At least 1 year of immigration experience preferred.
• Able to manage multiple cases simultaneously.

Responsibilities

• Manage and support immigration cases from initiation to completion.
• Prepare, review, and submit documentation in compliance with regulations.
• Ensure timely and accurate processing of cases.
• Assist in creating and updating process guides and training materials.
• Stay informed about immigration regulations and communicate updates.

Skills

Attention to detail

Organizational skills

Communication skills

Coordination skills

Education

Certificate or Diploma in Business Administration or HR

Tools

MS Office

CRM software

Job description

We are seeking a detail-oriented and proactive Immigration Specialist to manage and support immigration cases from initiation to completion. This role ensures speed, accuracy, compliance, and a high-quality experience for clients and stakeholders throughout the entire process.

The ideal candidate will be organized, adaptable, and capable of handling multiple cases in a fast-paced environment while maintaining high standards of professionalism and confidentiality.

Key Responsibilities

1. Case Management

Manage and support immigration cases from start to finish, ensuring timely and accurate processing.

Prepare, review, and submit documentation in accordance with Singapore immigration regulations.

Monitor case progress and proactively follow up to ensure smooth completion.

2. Documentation & Record Keeping

Maintain accurate, up-to-date case records, data entries, and client information in internal systems.

Ensure all files are properly organized and stored in compliance with company policies and data protection regulations.

Assist in preparing reports and case summaries when required.

3. Process Documentation & Training Support

Assist in creating and updating standard operating procedures (SOPs), process guides, and training materials.

Maintain knowledge databases and resources to support consistent and efficient team operations.

4. Process Improvement & Automation

Contribute ideas to enhance workflows, improve turnaround times, and streamline documentation processes.

Support automation and digitalization initiatives to improve efficiency and client experience.

5. Compliance & Policy Awareness

Stay informed on immigration regulations, government updates, and policy changes.

Communicate relevant updates to the team and assist in assessing potential impacts on existing or upcoming cases.

6. Adaptability & Collaboration

Adapt quickly to new tools, workflows, and operational changes in a dynamic environment.

Collaborate closely with consultants and management to ensure consistent service quality.

Requirements

Minimum Certificate or Diploma in Business Administration, Human Resources, or related field (relevant experience may be considered in lieu of formal qualification).

Prior experience in immigration with at least 1 year experience is preferred.

Strong attention to detail, organizational skills, and ability to manage multiple cases simultaneously.

Proficient in MS Office and comfortable with CRM.

Excellent communication and coordination skills.

Able to work independently and maintain confidentiality at all times.

What We Offer

Competitive salary and performance-based incentives.

Supportive and collaborative work environment.

Opportunities for professional development and career growth.