Senior Hotel Reservations Officer — Upsell & Guest Experience

-; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A hospitality management firm in Singapore is seeking a Reservation Officer/Senior Reservation Officer to manage room reservations efficiently. The candidate will be responsible for handling inquiries, processing reservations, and ensuring guest satisfaction. Ideal applicants should have NITEC or higher qualifications, experience in hospitality, and strong communication skills. The role offers a salary package of up to $2,400, shift work in a dynamic environment, and opportunities for professional growth.

Qualifications

• Experience in a similar position within the hospitality industry is required.
• Excellent interpersonal and communication skills are essential.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond promptly to room reservation inquiries via email and/or phone.
• Handle credit card information and charges for prepaid reservations securely.
• Coordinate with operations regarding guest special requests.

Skills

Interpersonal skills

Communication skills

Time-management skills

Multi-tasking

Education

NITEC or higher qualification

Tools

Opera Cloud

Job description

A hospitality management firm in Singapore is seeking a Reservation Officer/Senior Reservation Officer to manage room reservations efficiently. The candidate will be responsible for handling inquiries, processing reservations, and ensuring guest satisfaction. Ideal applicants should have NITEC or higher qualifications, experience in hospitality, and strong communication skills. The role offers a salary package of up to $2,400, shift work in a dynamic environment, and opportunities for professional growth.