Senior/Guest Service Officer - Rainforest Wild Asia

Mandai Wildlife Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading wildlife management group in Singapore is seeking a Senior/Guest Service Officer to ensure smooth day-to-day operations and enhance guest experiences at the park. Responsibilities include managing staff, resolving guest feedback, and maintaining safety protocols. The ideal candidate has 1-3 years of experience in hospitality or tourism and excellent communication skills. This role may require work on weekends and public holidays.

Qualifications

• Minimum 1-3 years of relevant experience in hospitality or tourism industry.
• Prior customer service experience will be an advantage.
• Able to work on weekends and public holidays.

Responsibilities

• Ensure day-to-day operations are carried out smoothly.
• Identify and execute proposals to enhance guest experience.
• Resolve feedback and issues raised by guests.
• Motivate and guide part-time staff.
• Assist in maintenance and enforcement of park safety procedures.

Skills

Excellent communications skills

Customer service experience

Confident personality

Energetic and outgoing

Job description

Senior/Guest Service Officer - Rainforest Wild Asia

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

• Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.
• Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Assist in wildlife-human management efforts: Update and maintain records of sightings and movements of wildlife. Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings. Educate guests on wildlife campaigns in the parks.
• Other relevant duties as assigned.

Job Requirements

• Minimum 1-3 year of relevant experience in hospitality or tourism industry
• Prior customer service experience will be an advantage
• Excellent communications skills
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays