Senior / Guest Service Executive (Sentosa Cluster)

Far East Organization; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading hospitality company in Singapore is seeking service-oriented individuals to join their team at Village Hotel Sentosa. The role involves providing excellent customer service, handling guest complaints, and familiarizing oneself with hotel offerings. Previous experience in hospitality is advantageous, and candidates should have a positive attitude and ability to perform rotating shifts.

Qualifications

• Minimum O-level education is required.
• Ability to perform rotating shifts.
• Positive attitude and good public relations skills.
• Experience in hospitality preferred, knowledge of Opera is advantageous.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints and problems promptly.
• Familiarize with room types and rates to up-sell services.
• Maintain security and adhere to hotel policies.

Skills

Customer service

Public relations

Problem-solving

Education

O-level

Job description

Far East Hospitality Holdings Pte Ltd

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore.

Responsibilities

• Provide courteous and efficient service and comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimum O-level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Profile description

Village Hotel Sentosa offers a fun and vibrant stay for families and urban explorers. This family-friendly hotel's 606 sun-washed hues rooms reflect the natural surroundings and the sea. Offering a host of services and amenities tailor-made to put children at the centre of any vacation, from the four thematic pools to the carnival-like welcome at the lobby featuring a Village Cart offering complimentary local sweets and snacks, guests can look forward to a slew of fun or head out for an adventure as the hotel is just minutes away from Singapore's best family-friendly attractions.