Senior/ Guest Service Executive (Oasia Cluster)

Far East Organization; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An international hospitality firm in Singapore seeks dedicated hospitality professionals to enhance guest experiences. Responsibilities include delivering exceptional service, managing guest requests, and ensuring room security. Successful candidates will have a minimum GCE 'O' Level education and a positive, outgoing personality. Previous hospitality experience and Opera knowledge are advantageous. Join a team that values exceptional service and teamwork in a vibrant environment.

Qualifications

• Able to perform rotating shifts.
• Previous experience in hospitality is advantageous.

Responsibilities

• Provide courteous and efficient service; handle guest requests promptly.
• Familiarize with all room types and availability; encourage up-selling.
• Manage guest complaints according to procedures; report to supervisor.
• Ensure guest room security and adhere to emergency procedures.
• Provide accurate information about hotel and local attractions.

Skills

Positive attitude

Good public relations skills

Education

Minimum GCE 'O' Level

Tools

Opera knowledge

Job description

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline. Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly‑owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Responsibilities

• Provide courteous and efficient service and, if possible, comply with each guest's request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up‑sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow‑up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El‑Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Location Available

• Oasia Hotel Downtown
• The Clan Hotel

Profile description

If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.