Senior / Guest Service Executive,Club Lounge (The Barracks Hotel)

Far East Organization; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality management company in Singapore is seeking a front desk associate to handle check-ins, provide excellent customer service, and manage cashiering functions. Candidates with relevant experience in the hospitality sector and a positive attitude are encouraged to apply. The job involves working in shifts and requires strong communication skills.

Qualifications

• Relevant F&B work experience is preferred.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality.

Responsibilities

• Handle reception/front desk duties including check-in/check-out.
• Provide courteous and efficient service to guests.
• Manage cashiering functions following standard policies.

Skills

Customer service

Communication skills

Problem-solving

Job description

Company description

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description

Job Expectations

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel's Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Perform club lounge (The Living Room) service.
• Any other reasonable job tasks as assigned.

Requirements

• Relevant F&B work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry.