SENIOR / GUEST SERVICE EXECUTIVE

THE QUINCY HOTEL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent hospitality establishment in Singapore is looking for a dedicated reception staff member. Responsibilities include handling check-ins and check-outs, providing efficient service, and addressing guest inquiries. Candidates should have at least a Diploma qualification and preferably some experience in hospitality. This role offers various employee benefits including medical coverage and annual health screening.

Benefits

Medical benefits

Flexi leave

Birthday leave

Annual health screening

Insurance coverage

Qualifications

• Minimum Diploma qualification in any field is required.
• Relevant work experience in hospitality is preferred.
• Willingness to work rotating shifts.

Responsibilities

• Handle checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure prompt handling of telephone calls.

Skills

Good communication skills

Positive attitude

Customer service skills

Education

Minimum Diploma qualification

Tools

Opera system

Job description

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.