Senior/Guest Service Executive

Village Hotels; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore is seeking team members to provide courteous services to hotel guests. Responsibilities include collaborating with management, addressing guest inquiries, and staying informed about hotel services. Ideal candidates should have a positive attitude and good communication skills. O Levels or equivalent required; no prior experience needed. Benefits include medical coverage, flexi leave, and more.

Benefits

Medical benefits

Flexi leave

Birthday vouchers

Annual health screening

Insurance coverage

Qualifications

• Able to work rotating shifts, weekends, and Public Holidays.
• Those without experience are welcome to apply.

Responsibilities

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests.
• Address guest complaints, requests, and enquiries tactfully.
• Stay informed about hotel facilities and tourist-related information.
• Maintain effective communication with hotel personnel.
• Perform additional tasks assigned by superiors diligently.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

O Levels or equivalent

Job description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Benefits

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.