Senior / Guest Service Assistant (Sentosa Cluster)

Far East Hospitality; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel group in Singapore is seeking enthusiastic individuals to create memorable experiences for guests within the hotel lobby and reception area. The role involves collaborating with the Assistant Manager, maintaining knowledge of guest activities, and addressing enquiries with a positive attitude. Candidates should have a completed PSLE or equivalent and be willing to work rotating shifts, including weekends and public holidays.

Qualifications

• Minimum completion of PSLE or its equivalent.
• Positive attitude with an outgoing personality.
• Able to work rotating shifts, weekends, and Public Holidays.

Responsibilities

• Create positive and memorable guests’ experiences within the hotel lobby.
• Collaborate closely with the Assistant Manager to address guest complaints.
• Maintain accurate knowledge of guests’ arrivals and events.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

Completion of PSLE or equivalent

Job description

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests, and responsively and tactfully address guest complaints, requests, and enquiries.
• Maintain comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends, and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Locations Available

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa